Job Description

Are you an experienced

IT Specialist

with a passion for

infrastructure

and a desire to make a real impact?


We're looking for a proactive and motivated IT Specialist to join our growing Service Team at DD Group. In this role, you'll play a key part in not just managing but improving our IT infrastructure, supporting major incidents, handling day-to-day requests, and ensuring smooth problem resolution across the business.


This is an excellent opportunity for someone who's not just interested in maintaining existing systems, but who wants to influence change, drive improvement, and simplify processes.


We're looking for someone who's confident conducting technical reviews, performing research, making recommendations, and seeing projects through from start to finish.


If you're passionate about technology, collaboration, and continuous improvement -- we'd love to hear from you.

Key Responsibilities:

Maintain, monitor, and support the company's core IT infrastructure, including servers, storage, networking, and cloud environments. Ensure system reliability, availability, and performance through proactive monitoring and maintenance. Oversee and maintain virtualization platforms (Hyper-V) and cloud services (e.g., Microsoft Azure). Act as a point of escalation for complex technical issues raised by the Service Desk. Maintain and create knowledge base articles to support Service Desk Collaborate with internal teams and vendors to deliver infrastructure-related projects on time and within scope. Cross Team collaboration(Service Desk, QA, Development) Create and update knowledge base articles for internal IT teams. Stay current with new technologies and recommend solutions that enhance reliability, performance, or efficiency.

Technical Competencies & Required Skills

Essential:

Advanced Windws Service Troubleshooting Advanced Azure/Intra, IaaS, PaaS knowledge with key troubleshooting and investigation experience Knowledge of backup solutions and maintenance Virtualization Platform Management for Hyper-V Experience with monitoring and logging tools (e.g. PRTG) Storage management (SAN, NAS, iSCSI) Enhanced Networking knowledge (TCP/IP, VLANs, routing, switching, firewalls) Endpoint management (Intune, SCCM, or similar tools) PowerShell scripting for automation and administration

Desirable

:


SQL Understanding and Queries, execution of pre-defined or parametrised queries Experience managing and maintaining warehousing systems Understanding of cybersecurity principles (patching, endpoint protection, MFA, zero trust)

What can we offer you:

Discretionary company performance related bonus. Comprehensive discount portal including gym memberships, shopping savings and days out. SmartPay loan scheme - with the added bonus of no interest being applied. Cycle2Work scheme. Enhanced holiday entitlement - 33 days in total, including bank holidays. Additional day off to celebrate your BIRTHDAY! Ability to purchase additional annual leave. Company Pension scheme. Dental Plan. Company sick pay, life assurance, and enhanced maternity/paternity pay. Eye test vouchers. Mental health support services and a virtual GP service.

Why Dental Directory

Dental Directory offers specialist products, equipment and support services to the dental and aesthetics markets across the UK and the Republic of Ireland. We are rapidly growing and our vision is to become healthcare's first choice for clinical treatment and service solutions. Our IT team is full of energy, with a passion for what they do. So it's key that you are keen to be part of a collaborative and successful team.

Ready to Apply?

If you are ready to take the next step in your career, we'd love to hear from you!