Job Description

IT Support Analyst

Location:

Aberdeen

Job Type:

Full-time, permanent

The Opportunity

Our client, a leading company in the managed IT services sector, is seeking an experienced

IT Support Analyst

to join a highly recognised business . This is a key

customer-facing role

, providing high-quality technical support and on-site assistance to a varied client base.

While strong technical capability is essential, equal importance is placed on

attitude, professionalism, and a customer-first mindset

. The successful candidate will enjoy helping others, take pride in doing things properly, and bring a positive, reliable approach to their work.

Key Responsibilities

Provide technical support via phone, email, remote tools, and scheduled on-site visits Diagnose and resolve issues relating to devices, applications, and networking Take full ownership of support tickets, ensuring clients feel informed and supported throughout Install, configure, and maintain desktops, laptops, mobile devices, and client software Administer and support Microsoft 365 environments, including user management, Exchange Online, Teams, SharePoint, and security features Troubleshoot connectivity issues including Wi-Fi, routers, switches, DNS, DHCP, and VPNs Support backup solutions, antivirus/EDR, and security tooling Maintain clear, accurate documentation within internal systems Work collaboratively with colleagues to ensure smooth handovers and consistent service delivery Build rapport and trust with clients, acting as a dependable and professional point of contact
About You

You will be someone who:

Is friendly, confident, and comfortable communicating with users at all levels Remains calm under pressure and approaches problems methodically Is organised, proactive, and able to manage multiple priorities Takes pride in delivering quality work and excellent customer service Enjoys learning new technologies and continuously developing their skills Communicates clearly and professionally, both verbally and in writing Values teamwork and contributing to a supportive working environment
Skills & Experience

IT support or service desk experience, ideally within an MSP or similar fast-paced environment Strong experience supporting: Windows 10/11 devices Microsoft 365 (Entra ID/Azure AD, Exchange Online, Teams, SharePoint) Networking fundamentals (DNS, DHCP, Wi-Fi, routers, switches, VPNs) Desktop, laptop, mobile device, and peripheral configuration Security tools including antivirus/EDR, MFA, conditional access, and security best practice Experience using helpdesk or ticketing systems Exposure to cloud-based or SaaS environments
Desirable (Not Essential)

IT certifications (e.g. CompTIA A+, Network+, Microsoft MCP/MCSA) Previous experience within a Managed Service Provider (MSP) Experience supporting Apple Mac, iPhone, or Android devices Knowledge of virtualisation technologies such as VMware or Hyper-V
Additional Requirements

Full, clean UK driving licence Access to a personal vehicle insured for business use Ability to pass background and reference checks where required Full-time, office-based role in Aberdeen
What's On Offer

A friendly, collaborative team environment where attitude and quality matter

Opportunities for training, development, and industry certifications

Flexible working where appropriate

A varied role supporting a diverse client base and technologies

A people-first culture focused on doing the right thing

30 days' holiday

On-site gym access

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person