Job Description

IT Support AnalystUK Head Office, Derby (on site)

Up to 26K (DOE) + Benefits

Would you like to work for an award-winning, world leading innovator in computer graphics, video capture and digital display technology?

Datapath was founded in 1982 and are now distributing across 5 continents. We have end customers in more than 100 countries worldwide and in diverse markets including Medical, Signage, Security and Retail. Datapath consistently delivers class leading products and effective customer support, providing unbeatable service for specialised requirements. We are a successful and expanding company, with offices in the UK, US, Japan and customers in every major global market.

Continuing this success, we are pleased to offer a great opportunity for a talented, motivated and outgoing individual to help maintain our growth. As part of the IT Team, you will be the first point of contact in the Company for the IT Department. You will proactively be handling help desk tickets, user requests, making sure everything is online, available, and performing at its highest ability. On a day to day basis you will be the first contact for IT problems.

The working hours for this role are Monday to Friday 8.00am to 4.00pm (negotiable) and you will be based in our office in Derby.

Role Requirements and Responsibilities:

Proactive checking of inter-office connections, servers, backups, network switches and other online services. Prioritising and working through Zendesk tickets assigned, closing when appropriate. Escalating tickets where necessary. Monitoring security alerts, whether from antivirus clients or urgent security patched that need applied. Project work as required.

Essential Skills and Experience

Experience within a similar IT Support/Service Desk role.

About You

As the role is customer facing the successful candidate must have excellent customer service skills as well as written and verbal skills. As we have offices globally you must be able to liaise with users at all levels within the business.

Personal Qualities

Work as part of a team to help effectively drive forward the Company roadmap. Show a willingness to learn new technologies and develop skills, filling in knowledge gaps with regards to Company systems.

Knowledge/Skills

Good troubleshooting and problem-solving abilities. Knowledge of Windows (Desktop and Server), Exchange, Office 365, HPE/Aruba, Cisco Meraki, desktop applications (Word, Excel, Outlook, Teams etc) Knowledge of TCP/IP networking and associated protocols: DHCP, DNS, HTTP, multicast etc. Desirable Knowledge of Cloud infrastructure, such as Azure/AWS IAAS /PAAS Knowledge of Microsoft Telephony and setup of call queues, call routing. Previously worked with 3rd party suppliers. Ability to design and deliver training to users both locally and remotely, including new starts Experience of purchasing of applicable company standard IT hardware. Network configuration and troubleshooting tools such as Wireshark.

Our benefits:

27 days holiday (plus 8 additional bank holidays)

BUPA Private Healthcare

Flexible holiday scheme

5% employer pension contribution

An annual profit share bonus scheme

Flexitime policy between 7am-7pm

Electric Vehicle Scheme

Cycle2Work scheme

Employees are eligible for life assurance/death in service which provides a cover of three times gross salary after successful completion of probationary period.

To apply for this vacancy, please send your CV to jobs@datapath.co.uk. If you require further information regarding the role, please feel free to contact us on 01332 294441.

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Company pension Cycle to work scheme Flexitime Free parking On-site parking Private dental insurance Private medical insurance Sick pay
Experience:

IT support: 2 years (preferred)
Work Location: In person