Job Description

Quorum are one of the largest

Microsoft Partner's

in Scotland, as well as a

Microsoft Direct Cloud Solutions Provider (CSP)

. We are currently looking to add additional permanent

Managed Services IT Analysts

to our rapidly growing Managed Services team. From desktop support through to server and cloud projects, the role promises a varied and interesting exposure to a broad range of technologies including Office 365 and Microsoft Azure.

We are looking for the exceptional, the very best, to join our fast growing company and deliver world class solutions to our clients. We eat, breath and sleep technology - do you? If so, then this is the role for you, and you will be fully supported in terms of training and gaining industry certifications.

Quorum's core capabilities include Consultancy, Project and Professional Services, and Managed Services. We specialise in Microsoft's Modern Workplace, Azure Cloud Adoption and Cloud Migration, Data Platform, Security and Identity and Cloud Application Development.

The role of an IT Support Analyst:

Resolving support requests directly from managed service clients, using existing skills and knowledge where appropriate and using relevant support and vendor resources to find resolution. Client Site visits on a rotational basis. Proactively reviewing automated alerts and responding as required through to resolution. System administration, hands on fixes, installation/upgrade and patching of Microsoft based servers and desktops. Performing advanced troubleshooting which may also include working together with Microsoft and other vendors.

What we are looking for:

We are in search of individuals capable of effectively managing their work queues. This involves the conscientious handling of tickets, ensuring regular updates and the inclusion of relevant data. We value a sense of ownership, encouraging individuals to lead initiatives that drive efficiency improvements and contribute to service enhancements. Ability to adapt quickly to a fast-paced environment and deal with multiple tasks as required. Strong Microsoft Technology skills - Teams Administration, Azure Administration, Azure Virtual Desktops, Intune etc Current Microsoft certification or ability to demonstrate a similar level of knowledge. Ability to communicate effectively with both technical and non-technical individuals, strong teamwork, and interpersonal skills. Previous experience gained within an MSP would be beneficial, as would experience within Legal or FS environments.

Technologies:

Experience of deploying and managing network devices such as Cisco, Meraki or similar would be an advantage. Previous experience of working within an IT Managed Services provider environment with multiple clients would be an advantage.

Why Quorum?

Quorum is a Scottish employee-owned company dedicated to delivering tailored technology solutions, infrastructure consultancy, and managed services. Our diverse clientele ranges from major financial institutions to small businesses, catering to all their unique needs.

We provide highly competitive salaries along with an outstanding benefits package. This includes a contributory Pension, Private Health Care, the flexibility to buy and sell holidays, coverage for home broadband expenses, exceptional training and development opportunities, and the potential to earn an annual bonus through Microsoft Accreditation's. Additionally, we allocate an annual personal technical budget, ensuring you stay at the forefront of the latest technologies.

But that's not all. We foster a collaborative and knowledge-sharing working culture, resulting in low staff turnover. Our commitment to creating a Family Friendly Working environment has earned us prestigious awards, as we prioritise accommodating individual employee needs and achieving a work-life balance. Above all, we take pride in being a genuinely friendly and supportive team of professionals.

Job Types: Full-time, Permanent

Pay: 25,000.00-40,000.00 per year

Benefits:

Additional leave Casual dress Company pension Life insurance Private medical insurance Sick pay
Work Location: Hybrid remote in Edinburgh EH1 3AH