Job Description

Job Summary

We are looking for a highly motivated and versatile Support Analyst to join our team. This position will play a critical role in providing technical support, conducting user acceptance testing (UAT), and assisting with the development of new software and tools. The ideal candidate will possess strong technical expertise, excellent problem-solving skills, and a keen attention to detail to ensure both our internal teams and end-users receive the highest level of support and service.

Duties

Collaborate with stakeholders to understand business requirements and ensure software functionality meets user needs. Design, plan, and execute UAT tests to verify the system performs as expected before going live. Document test cases, results, and defects, and report findings to development teams. Work closely with development teams to provide feedback during the software development lifecycle. Assist in creating and maintaining system documentation, including user guides and help files. Provide technical insights to enhance system functionality and performance. Provide timely and efficient technical support to end-users, both remotely and on-site, troubleshooting and resolving issues. Document and track support tickets, escalating issues as necessary. Assist with software deployments, updates, and configurations. Create and maintain knowledge base articles and FAQs to empower end-users with self-service support. Monitor system performance and alert relevant teams to any issues or outages. Act as a liaison between technical teams and non-technical stakeholders to ensure clear communication and efficient resolution of issues.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Proven experience in technical support, user acceptance testing, and/or software development environments. Strong understanding of software development processes and lifecycle. Familiarity with UAT methodologies and testing tools. Excellent problem-solving and troubleshooting skills. Strong communication skills, with the ability to communicate technical concepts to non-technical users. Ability to manage multiple priorities in a fast-paced environment. Familiarity with helpdesk ticketing systems, bug tracking, and reporting tools. Experience with SQL is a plus.
If you have a passion for technology and a commitment to providing exceptional support, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: 28,000.00-32,000.00 per year

Benefits:

Company pension Free parking On-site parking Transport links
Work Location: In person

Application deadline: 31/07/2025
Reference ID: IGSSA2507