It Support Analyst
Job Description
The IT Support Analyst will report directly to the Group Head of IT and will be responsible for providing
timely and effective desktop support to all staff via the company helpdesk system. Key duties include
managing hardware assets and software licenses through IT systems, as well as generating relevant
reports.
A strong working knowledge of the Microsoft Office suite (including Teams), Microsoft Windows
operating systems (Windows 11 and above), Sophos Central, and other common office applications
is essential. The business utilizes a wide range of IT systems and solutions, all of which the analyst
will be expected to support. The role also involves assisting remote staff using VPNs and other remote
access tools.
The successful candidate will be responsible for configuring and deploying IT assets in accordance
with company policies and standard configurations.
Excellent problem-solving and fault-finding skills are critical. The ability to manage and prioritize
support requests effectively, while maintaining a focus on business needs, is essential to succeed in
this role.
Requirements
Strong communication skills, both verbal and written
Proven customer service experience
Familiarity with Microsoft desktop operating systems (Windows 11)
Experience with network infrastructure setup and configuration
Enterprise AV system support
Enterprise encryption support
Knowledge of Microsoft Active Directory and Group Policies
Proficiency in Microsoft Office Suite and associated tools
A valid driver's license to travel between MacTaggart Scott locations as needed
Benefits
Your future at MacTaggart Scott - What we offer
As part of our Healthy Work-Life Balance employees can choose between a 4- or 5-day working week. Allowing you to fit work around your priorities and personal life, not the other way round. Flexible working hours between 07:00 and 19:00, and core hours of 09:30 - 15:30. Our leave policy brings together leave entitlements which include annual leave,paid parental leave, military reservist leave, plus more. We will provide you with a supportive and engaging environment where you can grow your career, with a dedicated Learning and Development team. A generous referral programme. Your wellbeing is supported through our online wellbeing program as well as our Employee Assistance Programme and an onsite nurse. * Onsite Canteen and Car Park
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Job Detail
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Job IdJD3184854
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLoanhead, SCT, GB, United Kingdom
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EducationNot mentioned