Job Description

IT Support Analyst - Bromley

Salary:

Up to 30K


Are you an IT Support professional with at least a year of experience in a similar role? This is your chance to advance your career in a dynamic and growing organisation.


Join our IT team as an

IT Support Analyst

, providing essential support to over 3,000 users. As we embark on an exciting digital transformation journey, you will play a key role in enhancing our

Operations, Care, Quality, and Central Services

systems-ensuring seamless user support and effective business operations.

What We Offer:

Salary up to 30K (dependent on experience)


Full-time position (Monday to Friday)


Hybrid working opportunities


25 days holiday plus bank holidays


Contributory pension scheme


DBS Certificate paid for by the company


Training and development opportunities


Annual salary review


Employee of the Month (100 reward for outstanding contributions)


Staff appreciation days and long service awards


Friendly, supportive team environment with regular social events

Key Responsibilities:

Provide responsive IT support to end-users, both onsite and remotely


Monitor and manage the IT support ticket queue, ensuring timely resolution


Prioritise and escalate technical issues as needed


Maintain clear documentation of issues and resolutions


Develop strong relationships with users to understand and resolve their concerns


Utilise diagnostic tools and knowledge bases for troubleshooting


Configure and maintain user profiles and system access


Assist with hardware setup, installation, and maintenance


Support key applications, including

Windows 10/11 and Microsoft 365

Skills & Experience Required:

At least one year of experience in an IT Support role


Proficiency with

Microsoft Windows OS, MS Office Suite, and hardware troubleshooting

Experience with

Android and iOS devices

(preferably in an MDM environment)


Strong communication and interpersonal skills


Ability to work flexibly and adapt to changing priorities


A passion for delivering top-tier customer service


Experience working within SLA-driven environments

How to Apply:

If you are a

proactive IT Support Analyst

looking to take the next step in your career, we would love to hear from you.

To apply, submit your CV and a brief cover letter

outlining your relevant experience and why you would be a great fit for this role.


We look forward to welcoming you to our team.