Job Description

You will be part of a team that works for a well-established UK-based company who provides a multitude of Analytics & Application Development services, coupled with Cloud & Managed services to business customers & leading technology partners throughout the world. The core lines of the business are B2B Computing & Cloud Services, including UK wide end-user Analytics solution deployment for many major corporate organisations. We also successfully partner with several major technology vendors, including IBM, AWS, Thoughtspot, Digital Hive, Jumpcloud, NinjaOne, Sendmarc, Heimdal, Starburst and Microsoft.

Reporting to the Head of IT Support, you will be working as an integral part of the IT Support Team, supporting and assisting the evolution of IT in the organisation. The role requires the individual to have the willingness to want to aid in all aspects of the IT service and assisting other teams where required in the business.

Key Responsibilities and Accountabilities: The key responsibilities of the role include but are not exclusive to:

Troubleshoot IT problems, diagnose and solve hardware/software Incidents/problems

Install, maintain and support internal and external applications

Provide exceptional service and support to the business and to our customers

Provide solution(s)/work around(s) to incidents and Problems

Contribute to policies, documentation, knowledge, processes and procedures

Ensure appropriate standards and procedures are adhered to

Supporting Users on both hardware and software applications

Prioritising and managing several open cases and mini projects at any time

Work with a variety of business and technical teams to enhance our service offering

Administer backups and restores for internal and external customers

Keep up to date with advancements in technology and have the ability and willingness to learn

Developing and improving applications and processes to improve on operational efficiency

The ideal candidate would have a very high level of customer service experience and ideally past experience working in a helpdesk environment. Training will be provided where appropriate.

Required:

Experience within IT service management

Exceptional Customer Service skills

Excellent troubleshooting and problem solving skills

Past experience using helpdesk applications

Basics of software application development

Full UK Driver's license

Willingness to travel in the UK should the need arise

Preferrable experience in the following:

AWS

IBM Cloud

Microsoft Azure

Jumpcloud

Google Workspace

Thoughtspot

Digital Hive

Heimdal

IBM Cognos

NinjaOne

Sendmarc

Network trouble shooting, TCP/IP and general WAN/ LAN troubleshooting

Microsoft SQL Server, Visual Studio, SSIS, SSRS

Windows Operating Systems

Linux Operating Systems and experience using basic commands

Android and iOS mobile support

Good knowledge of computer hardware (servers, laptops and desktops)

Job Type: Full-time

Pay: 30,000.00-32,000.00 per year

Benefits:

Work from home
Work Location: Remote