It Support Analyst

Solihull, United Kingdom

Job Description

IT Support AnalystReporting to the Head of ITBased in Solihull and the role is of a national geographyWho we are: UK Power Reserve is a leading provider of secure, flexible and low carbon services to the UK electricity market. With an 813MW portfolio of decentralised thermal power generation and battery storage assets, we help keep the country's electricity system balanced and resilient. Our fast-ramping, low cost assets are located across England and Wales, improving competition and delivering better value to consumers.Why work for us: UK Power Reserve is one of the 'challengers' in the UK electricity sector, bringing innovative technologies and services to market which disrupt the traditional utility model. We help support the growth of renewable energy by providing power supply to the electricity system operator when it is needed to counter intermittent wind and solar production.As well as building and operating our assets, our highly-skilled staff of over 100 offer a wide range of specialist services to market participants. These include advice and implementation relating to demand side response and aggregation, reserve and balancing, and a proprietary app called igrid which is designed to help energy managers get best value from their assets.The company is positioned for growth as the go-to provider of integrated flexible energy services to big industrials and corporates both inside and outside the UK.As we continue to grow and expand, we are always looking for bright, talented individuals to join our dynamic and fast-paced organisation.Position Overview: The IT Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The IT Support Analyst must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment. This position may require independent work, sharing information and assisting others with work orders. You will be expected to demonstrate the appropriate behaviours and commitment towards health and safety to ensure we maintain our first-class safety culture.Responsibilities

  • Providing first line of support for all internal customers
  • Handling assigned tickets
  • Escalating IT issues where necessary
  • Responsible for managing backups
  • Diagnosing and resolving technical issues
  • Undertaking small- to medium-sized IT projects as instructed by the line manager
  • Providing Windows OS support (from Windows 7, from Windows Server 2012)
  • Setting up and configuring new laptops and desktops
  • Management and maintenance of laptop and desktop system and software configurations
  • Management of Windows OS and 3rd party software updates
  • Installing authorised software to laptops and desktops
  • Fault finding to laptops and desktops
  • Completing internal user moves including phones
  • Patching of network and phones
  • Ensuring all logs for equipment and users are maintained
  • IT stock management
  • Creating purchase requisitions for IT hardware/software
  • Ensuring licensing for all software purchased is recorded and maintained
  • Office 365 mailbox maintenance
  • Setting up new users and disabling expired accounts in accordance with policy
  • Performing basic administrative support duties, as required, to meet specific operational objectives
  • Performing miscellaneous job-related duties as assigned by the line manager
  • Providing assistance and support to colleagues in IT-related matters
  • Ensuring that a high level of customer service and support is provided to all internal and external customers
  • Experience in managing:
  • Windows Server 2012 R2 and up
  • Windows 10
  • Microsoft Office 365 (Sharepoint and Exchange Online in particular)
  • Active Directory
  • Good knowledge of GPO deployment and configuration
  • Ability to troubleshoot IT related issues
  • Networking knowledge covering LAN/vLAN/WAN technologies
  • The ability to work in a dynamic environment, prioritising and multi-tasking effectively
  • Strong communication and interpersonal skills
  • Great attention to detail
  • Work within SLA specified deadlines when possible for incidents, requests and problems
  • Prioritising and managing open cases and mini projects
  • Excellent organizational and coordination abilities
  • BSc/BA in information technology or computer science is preferred
  • IT Certification (CompTIA Network+, CompTIA Security+ etc.) is a plus
This is a great opportunity to join a successful company offering the chance to work with a diverse portfolio and technologies.Benefits
  • Competitive salary
  • Bupa Medical and Dental Insurance
  • Nest Pension
  • Solihull Bid Card (Discounts at retailers)
  • 28 days' holiday (includes bank holidays)
  • Cycle to work scheme
Job Types: Full-time, PermanentSalary: 20,000.00 to 25,000.00 /year

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Job Detail

  • Job Id
  • Industry
  • Total Positions
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
  • Job Location
    Solihull, United Kingdom
  • Education
    Not mentioned
  • Apply By
    May 25, 2018
  • Job Posting Date
    Feb 24, 2018