Job Description

A managed service provider in Borehamwood is looking for an IT apprentice.
You will be responsible for providing technical support for the company's customers with the aim of fixing all incidents or escalating to the Senior Engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximize the customer's up-time, perform root-cause analysis.
Duties

• Dealing with incoming incidents in a professional, courteous manner over the phone and via e-mail
• Take ownership of incidents and manage them in a logical and methodical manner
• Taking responsibility for the end-to-end management of incidents in your queue
• Proactively keeping the customer informed of progress
• Accurately log incidents by categorising and prioritising them in line with service operations procedures
• Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution
• Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks

About you
To be an IT Support Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* - C, 4-9) including Maths and English.
This 16-month Apprenticeship has a salary of 18,000 / 20,000 per year.
Your training will include gaining internationally recognised Level 3 IT qualifications.
Skills and personal qualities required

• Has a natural aptitude for troubleshooting and problem-solving
• Embraces continual change and process improvement
• Can express ideas and information clearly and concisely
• Plans and manages own workflow on a daily basis to ensure the achievement of KPIs
• Demonstrates a passion for customers and delivering service excellence

Proactively keeps up to date with technologies supported by the company, including:

• Firewalls
• Network routing and switching
• Office 365
• Enterprise Mobility & Security including Intune and Azure AD
• Wireless Networking
• Azure
• Active Directory
• Exchange and Exchange Online
• Teams
• SharePoint
• Anti-Virus technologies including Bitdefender

Next steps
After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 3000 people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.
Reference code: JT1375
Apply now

Skills Required