Job Description

This role is a fantastic opportunity for apprentices who are currently studying for NVQ Level 2/3, apprentices should note that the salary would be Agenda for Change Annex 21 trainee rate (75%max of band) until they have completed their apprenticeship.Interview Date: TBC**This would be ideally suited to a University Student studying a computing related course and looking for a placement year opportunity**An opportunity has arisen for an ICT Support Assistant to work within the ICT Service Desk team at Barnsley Hospital NHS Foundation Trust on a fixed term basis.The ICT Department is primarily concerned with providing repair, maintenance of networking, telecommunications, desktop, virtual desktop and server systems, support and implementation for the Barnsley Hospital NHS foundation Trust.For further information please contact:IT Service Desk bdg-tr.itservicedesk@nhs.netAdam McGeorge adam.mcgeorge@nhs.netNathan Jones n.jones46@nhs.netMain duties of the jobThe post-holder will be responsible for providing the ICT Help Desk function. This will include the provision of a call logging and remote fix function via telephone and drop-in. Other duties include some desk-side fixes, the processing of procurement of IT equipment to the Trust, user account creation and maintenance, asset recording, advice to users, and also providing general administration duties.The post-holder will have opportunities to learn a vast amount of technical skills whilst working within the department. The post requires a highly developed customer focus and the ability to work on your own initiative.About usPlease note that the Trust reserves the right to close a position early.Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.Certificates of SponsorshipFor individuals who may require sponsorship under the skilled worker or health & care visa route please use the link to check your eligibility Check, certificate of sponsorship - Search - GOV.UK, please note that from 09/04/2025, band 2 and 3 entry roles are no longer eligible for sponsorship.DetailsDate posted08 May 2025Pay schemeAgenda for changeBandBand 2Salaryxc2xa323,615 a year pro/rataContractFixed termDuration12 monthsWorking patternFull-timeReference numberC9163-1258E-05-25Job locationsPogmoor RoadBarnsleySouth YorkshireS75 2EPJob descriptionJob responsibilities for ICT Support AssistantPlease refer to the attached and Person Specification for full details of the role and responsibilities.Supporting DocumentsPlease refer to the values-based recruitment guidance and associated documentation. Job descriptionJob responsibilities for ICT Support AssistantPlease refer to the attached and Person Specification for full details of the role and responsibilities.Supporting DocumentsPlease refer to the values-based recruitment guidance and associated documentation.Person SpecificationExperienceEssential

• Experience of a call logging system, remote and face to face support.
• General offices duties, filing, photocopying, telephone.

Desirable

• Experience in a busy IT Helpdesk environment or contact centre.

QualificationsEssential

• Minimum of 3 Grade C or equivalent GCSEs (including English Language and ICT).
• NVQ 2.

Desirable

• Have passed or working towards Microsoft Desktop Support certifications in windows 7 and or Windows 10.
• Working towards a degree in an IT related subject.

Knowledge and AwarenessEssential

• A working knowledge of Windows and Microsoft products.

Desirable

• Experience supporting NHS Mail and Team.
• Able to manage user accounts in Active Directory.

Skills and AbilitiesEssential

• Keyboard.
• Good communication.
• Good organisational skills.
• Excellent telephone manner.
• Ability to work in a team environment.
• Able to accept direction.
• Ability to work under pressure.

Desirable

• Able to manage user accounts in Active Directory

Trust ValuesEssential

• In around 100 words please describe what Equality & Diversity means to you and why they are important.
• Teamwork is crucially important to us within this organisation and within IT, in around 100 words please describe what team work means to you.

Person SpecificationExperienceEssential

• Experience of a call logging system, remote and face to face support.
• General offices duties, filing, photocopying, telephone.

Desirable

• Experience in a busy IT Helpdesk environment or contact centre.

QualificationsEssential

• Minimum of 3 Grade C or equivalent GCSEs (including English Language and ICT).
• NVQ 2.

Desirable

• Have passed or working towards Microsoft Desktop Support certifications in windows 7 and or Windows 10.
• Working towards a degree in an IT related subject.

Knowledge and AwarenessEssential

• A working knowledge of Windows and Microsoft products.

Desirable

• Experience supporting NHS Mail and Team.
• Able to manage user accounts in Active Directory.

Skills and AbilitiesEssential

• Keyboard.
• Good communication.
• Good organisational skills.
• Excellent telephone manner.
• Ability to work in a team environment.
• Able to accept direction.
• Ability to work under pressure.

Desirable

• Able to manage user accounts in Active Directory

Trust ValuesEssential

• In around 100 words please describe what Equality & Diversity means to you and why they are important.
• Teamwork is crucially important to us within this organisation and within IT, in around 100 words please describe what team work means to you.

NHS