Job Description

We are looking for a German speaking, detail-oriented and customer-focused IT Support Coordinator to manage and enhance the support experience for clients using our Transportation Management System (TMS) across UK, and Europe. This role is responsible for coordinating technical support, resolving client issues, and ensuring smooth operation of the TMS platform across multiple users and stakeholders.

Key Responsibilities:

Act as the primary point of contact for client and customer support related to the TMS platform.

Monitor, triage, and manage incoming support tickets, ensuring timely resolution and communication.

Collaborate with internal IT and development teams to troubleshoot and resolve system issues.

Provide guidance and training to clients on TMS features, workflows, and best practices.

Maintain accurate documentation of support cases, resolutions, and client interactions.

Identify recurring issues and contribute to continuous improvement of the TMS platform.

Assist in onboarding new clients, including system setup, user access, and training.

Generate and analyze support metrics and client feedback to improve service delivery.

Ensure compliance with data security and privacy standards in all client interactions.

Qualifications:

Experience in IT support, client services, or logistics systems coordination.

Familiarity with Transportation Management Systems (e.g., Oracle TMS, MercuryGate, SAP TM, etc.)

Strong problem-solving skills and ability to communicate technical concepts to non-technical users.

Experience with ticketing systems (e.g., Zendesk, Jira, Freshdesk).

Excellent organisational and multitasking abilities.

Knowledge of logistics, supply chain, or freight operations is a plus.

Key Competencies:

Customer service excellence

Fluent German and English

Technical troubleshooting

Communication and interpersonal skills

Process improvement mindset

Attention to detail

Team collaboration

Working Conditions:

May require occasional travel to client sites or company offices

On-call/out of hours support on rotation basis



If you want to be part of a rapidly growing business with really exiting opportunities to grow as we do, apply today and our recruitment team will be in touch.

Salary:

28,000

Rate:

Annual Salary

Department:

IT

Shift Pattern:

6am-3pm

Vacancy Type:

Permanent

Location:

Lodge Farm Industrial Estate, Northampton