Job Description

We are seeking an IT Support Engineer Apprentice, to handle 1st and 2nd line queries. You will join a collaborative team dedicated to delivering exceptional technical service, including regular visits to client sites within the local area.

Apprenticeship summary

Annual wage

18,000.00 a year

Working week

Monday - Friday 9.00am - 6.00pm. 1 hr lunch break.

Expected duration.

16 Months

Apprenticeship level

Advanced
Level 3 (A level)

What will the apprentice be doing?

Manage IT incidents and service requests, both desk-site and between multiple remote sites Carry out installation, support and maintain various client sites as directed. Advise and liaise with clients of various levels of IT literacy. Work within a strong customer service environment with strict service level agreements (SLAs) for a company who operates a continuous improvement policy Undertake project work involving hardware and software installation, upgrades, and technical administration for core systems Pass an enhanced Disclosure and Barring Service (DBS) check, provided by the company.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information Communications Technician Apprenticeship Standard:

The classroom training for the ICT apprenticeship comprises of 4 modules.

Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer.

When the classroom training takes place will be agreed at the Induction meeting between Employer, Apprentice and JBC Skills Trainer / Mentor. We advise a bi-monthly approach to each module.

The full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (Max 10 learners) so that discussions and assessment can take place between apprentices, peers, and trainers.

The 4 ICT modules are:

Networking Fundamentals Mobility and Operating Systems Cloud Fundamentals IT and Business Principle
JBC delivers this apprenticeship over 16 Months total. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End-Point Assessment.)

On the apprentice's successful completion of the end point assessment, the apprentice will receive the following:

Level 3 Information Communications Technician Apprenticeship Certification
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.

What is the expected career progression after this apprenticeship?

The employer is looking to offer full time employment upon successful completion of the apprenticeship.

Things to consider

A full UK driver's license and access to your own vehicle is a requirement due to visiting several schools, Company car may be provided. All appointments are subject to a satisfactory enhanced DBS disclosure.

Benefits:

Experience and training in a variety of different sectors, such as networking, hardware and software installation, audio visual (AV), and server maintenance Optional weekend overtime opportunities Regular staff social events provided by the company Annual pay increase, based on performance. Company Events Social hours Company Pension

Requirements and prospects

Desired skills and personal qualities

Great customer services skills Windows 10, Windows 11 and Microsoft Office application knowledge Active Directory Knowledge of servicing AV/IT equipment. Basic understanding of networking Troubleshooting skills with a variety of IT equipment A full UK driving license (minimum 1 year) Technical Support

Qualifications

GCSE or equivalent English (Grade C (4) or above) essential GCSE or equivalent Maths (Grade C (4) or above) essential

About the employer

We pride ourselves on delivering exceptional ICT services tailored for primary schools across South London. With over three decades of experience in the industry, our mission is to empower educational institutions with cutting-edge technology solutions that foster an optimal learning environment.

We have grown from a small consultancy to a leading provider of comprehensive ICT services. Our mission is to support schools in navigating the ever-evolving landscape of educational technology. We aim to enhance the teaching and learning experience through innovative and reliable ICT solutions.

Training

Training provider

JBC SKILLS TRAINING LIMITED

Apprenticeship standard

Information communications technician
Level 3 (A level)

Job Types: Full-time, Apprenticeship

Pay: 18,000.00 per year

Benefits:

Company car Company events Company pension
Ability to commute/relocate:

Sutton SM3 9TJ: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have knowledge and experience within the IT field. please give examples
Education:

GCSE or equivalent (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person