Job Description

Job Title:

1st / 2nd Line IT Support Engineer - Evening Shift (Hybrid After Training)

Job Type:

Full-time, Permanent

Location:

Castleford (Hybrid after training)

Salary:

26,000 - 30,000 per year (includes uplift for unsociable hours)

Hours:

Monday to Friday, 2:00 PM - 10:00 PM

About the Role

We're hiring an

IT Support Engineer

to join our growing technical support team. This role is ideal for someone looking for a later shift and the flexibility to work hybrid after training.

You'll provide IT support to business users across a variety of technologies, resolving both first-line and second-line issues across hardware, software, and networks.

Key Responsibilities

Respond to IT support requests via phone, email, and ticketing system. Provide 1st and 2nd line support for Windows and Mac OS Troubleshoot issues with VPNs, printers, software, and networks Support Office 365, Active Directory, and Azure user administration Log and resolve incidents and service requests efficiently Escalate complex issues when required

Requirements

1+ year experience in an IT support/helpdesk role (required) Experience with Windows 10/11, Office 365, VPNs, and basic networking Familiarity with ticketing systems Strong customer service and communication skills Ability to work independently during evening hours GCSE or equivalent (preferred) IT certifications (e.g. CompTIA A+, MTA, MCSA) a plus

Benefits

26,000 - 30,000 salary (includes unsociable hours uplift) Hybrid working available after training Company pension On-site parking Ongoing training and development

Schedule

Monday to Friday 2:00 PM - 10:00 PM (no weekend work)
If you're looking for an IT support role with a later start and flexibility to work from home,

apply today

with your CV.

Job Type: Full-time

Pay: 26,000.00-30,000.00 per year

Work Location: In person

Reference ID: Evening