Job Description

IT Internal Systems Support Engineer
An exciting opportunity for an experienced IT professional to join a forward-thinking technology company, providing internal systems support across the UK and US. This role would suit someone with solid 1st and 2nd line IT support experience who enjoys working across a wide variety of infrastructure, including servers, networks, cloud platforms, and mobile devices, within a process-driven environment.
Location: Lutterworth, Leicestershire - hybrid (minimum 2 days per week in the office, plus occasional travel to Bracknell and the US)
Salary: 30,000 - 40,000 per annum + benefits
Requirements for IT Internal Systems Support Engineer

• Extensive experience in a similar IT support position (1st/2nd line)
• Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices
• Exposure to Linux, OS X, virtualisation technologies (e.g. VMware), Azure/AWS, and backup solutions
• Familiarity with ITIL frameworks and process-driven support environments
• Excellent troubleshooting, communication, and documentation skills
• Ability to manage multiple cases, mentor junior staff, and work collaboratively within a team
• Degree in Computer Science, IT, Engineering, or equivalent commercial experience
• Microsoft certifications (MCP, MCSA, MCSE) highly desirable
• Full UK driving licence
• Due to nature of travel to the US you must be eligible to travel under the US Visa Waiver Program, or have a US passport (along with right to work in the UK)

Responsibilities for IT Internal Systems Support Engineer

• Provide 1st/2nd line IT support across the organisation via the internal service desk
• Assist with 3rd line issues and technical projects under guidance from senior staff
• Install, configure, and maintain IT hardware, software, and networks
• Manage incidents and service requests in line with SLAs
• Liaise with suppliers for IT equipment and services
• Contribute to and maintain the internal knowledge base
• Participate in rota-based working patterns covering extended support hours
• Join the on-call rota once fully trained
• Ensure compliance with internal documentation and process standards

What this role offers:

• Hybrid working with regular office collaboration and occasional international travel
• Broad technical exposure across infrastructure, networking, cloud, and security systems
• A supportive, process-driven environment with training, development, and certification opportunities

Applications
If you would like to apply for this Internal Systems Support Engineer role, please send your CV via the relevant links!
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Keywords - Internal Systems Support Engineer / IT Support Engineer / Infrastructure Engineer / Service Desk Analyst / Systems Administrator / Desktop Support Engineer / 2nd Line Support / 1st Line Support / Windows Server / Microsoft Azure / VMware / Linux / Networking / VPN / Cloud Support / ITIL / Office 365 / Active Directory / AWS / Backup Solutions / Computer Science / Information Technology / Engineering

Skills Required