Job Description

IT Support Engineer

Lawrence David

At Lawrence David Limited, our mission is to deliver innovative, high quality products for the transport and logistics industry that enhance the efficiency and value of our customers' operations. With over 50 years of industry leading experience, we are committed to providing exceptional tier one trailer and truck bodies combined with end-to-end services tailored to the needs of the UK transport and logistics sectors, ensuring reliability and satisfaction at every stage.

You will have the opportunity to contribute your personality and inspiration to be at the heart of the IT Team providing support all around and get stuck in with all the technology and digital transformation that we have to offer!

Lawrence David Ltd are looking for an IT Support Engineer to join the team!

The purpose of this role is to provide systems and desktop support for our end users, to ensure the smooth day-to-day operation of the business and cover on-site / remote IT support for our 5 sites across Peterborough and surrounding area. Managing incidents and service requests raised by the internal IT user base and subsequently working with 3rd parties if required for an effective resolution. You will deliver professional IT support effectively utilizing our ITSM while playing an active role within the team aiding with projects and routine IT operational tasks for the successful delivery of technology.

What you can expect:

Provide 1st / 2nd line helpdesk support to answer users' inquiries regarding all types of IT / business tool

Perform office and shopfloor IT hardware/software installations including new starter equipment preparation.

On-site installation and decommissioning of IT services across our sites.

General networking duties including PCs and Printer setup and problem resolution

Support of modern communication and messaging applications e.g. Microsoft Teams, Exchange Online / Outlook, Teams VoIP and SMS.

Detecting the need for and providing proactive Learning and Development opportunities for all staff.

Support for creation of FAQ and Help information on IT troubleshooting

Experience in the below is advantageous:

Microsoft Operating Systems: Setup and Deployment

Active Directory: User / PC administration, Group Policy, DNS etc

Networking Infrastructure: VPN, DHCP, and Wireless Access Points (WAP).

Physical Infrastructure: Hands-on with Servers, NAS's, Firewalls, and Switching.

Cloud Technologies: Setup / Management of Office 365, SharePoint, OneDrive, Azure, EDR.

Virtualization technologies: Hyper-V

Backup & Disaster Recovery: Managing and Testing

Your Profile:

Minimum 1-2 years working experience in IT

Good understanding of IT administration and maintenance of a Microsoft environment with a mix of client architecture (Windows Client and Server OS, IOS and Android).

Able to communicate clearly, effectively, and professionally to all levels of staff

Familiar with networking fundamentals

Analytical mindset made for troubleshooting with an eye for detail

Good communication and problem-solving skills

Good understanding of Health & Safety in the workplace, particularly mechanical workshop environments

Driving License and access to own car

Personal Attributes:

Have a can-do attitude and be a team player

Open to Change, Honest, Reliable and Organized

Problem solving skills

Likes to stay up to date with IT news and technology

Works well individually as well as in a team

Able to use their own initiative

Professional in manner and flexible approach to work

Excellent communication skills verbal and personal

Ability to work in a fast-paced environment

Hours of Work:

Monday to Friday 9am to 5pm or 8:30am to 4:30pm. 37.5 hours per week including a 30 minute unpaid lunch break.

Please no agencies

Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Company pension Cycle to work scheme On-site parking
Work Location: In person