Job Description

IT Centre Europe (ITCE) oversees and manages the secure operations of IT applications and front-end systems used in all Bank of China (BOC) branches and representative offices located within Europe and Africa. The IT Risk Management Department of ITCE is primarily responsible for managing information technology risks within the ITCE and EMEA branches. This includes organising the development of policies and regulations, as well as tasks related to the identification, measurement, monitoring and control of information technology risks. As an IT Support Front-End Management - Mandarin Speaking, you will be responsible for providing IT front-end support to local and remote users. You will also be responsible for the maintenance of the cabling structure system within London Branch and for the administration of IT systems within London branch and IT Centre. This is a full time permanent position.

Key responsibilities

Provide technical support to users on desktop applications Administrate cabling structure system within London Branch Maintenance of Windows based PC, servers and applications like Windows Domain, Windows update, Windows printing system, anti-virus system and System Center Configuration Manager (SCCM) Assist in the annual Disaster Recovery testing Take part in IT procurement process and third party service management Lead PC, desktop security and other projects when required by the Head of Department Draw up technical standard for PC and Laptop hardware and software Able to troubleshoot issues and identify the root cause Support with regulations, guidelines and procedures for PC support service management

Requirements

Degree educated in Information Technology, Computer Science, Software Engineering or Computer Engineering Experience in PC support Sound experience in Windows OS management, particularly in Windows 7 & 10, Windows Server 2012-2019 Experience in Active Directory administration is ideal Experience in OA system maintenance, particularly in MS Office, MS Outlook, SharePoint, IE, Chrome and Lotus Notes Knowledge of principles of information technology Knowledge of Network technology Knowledge of Information Security, Cyber Security, GDPR Knowledge of Server & Client virtualisation Knowledge of Banking Operations Excellent customer service Excellent English and Mandarin communication skills Team player Highly organised Attention to detail Excellent problem solving skills

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.