Job Description

Location:

Ipswich (Office-Based)

Reporting To:

Operations Manager

Travel Requirements:

Occasional travel to Kent (Consumer Audio Division)

Salary

: Competitive plus benefits

Role Overview

We are seeking a reliable and proactive IT Support Manager to manage the day-to-day operation of our IT systems and infrastructure. This role provides help desk support and is a hands-on, standalone office-based role that would suit someone who can work effectively and enjoys resolving a range of technical issues including routine and non-routine helpdesk support related queries.

While this role is a standalone role for the Celestion site, you will interface and collaborate at Group level with our Global IT team as we use shared systems and resources and Global IT set the strategic direction. This is a key role for our UK operations, focused on delivering reliable, day-to-day IT support and infrastructure management.

Key Responsibilities include:

Manage the daily operations of network infrastructure, servers, VOIP systems, and mobile communications. Be the UK representative within the global IT team Provide first-line and escalated IT support to internal and remote users in other time zones, ensuring prompt resolution of issues. Maintain system reliability and perform routine checks and updates. Align I.T infrastructure with current and future business goals and requirements. Manage the I.T budget effectively, including procurement planning. Develop and implement risk assessments, disaster recovery, and backup strategies. Source and manage installation of new or replacement hardware/software. Ensure all I.T practices are compliant with applicable laws, codes, and regulatory standards. Perform ongoing system testing, troubleshooting, and optimization. Lead the implementation of network, data, and system security measures.

Required Skills & Experience:

Microsoft Technologies

Proficient in Windows 10/11 and Office 365 installation, configuration, and troubleshooting.*
Skilled in managing Windows Server 2016/2019, Exchange Online, Active Directory, and Group Policy.*

Virtualisation

Strong knowledge of VMware vSphere ESXi and vCenter.*

Networking

Experience configuring and maintaining firewalls, switches, WLANs, WANs, DHCP, DNS, TCP/IP, and client SSL VPNs in SME environments.*

Security

Daily management of centrally managed antivirus and SaaS-based email security platforms.*

Soft Skills

Excellent communication and customer service skills, with a focus on supporting internal and remote users effectively.*

Desirable Skills & Experience:

Storage Systems

Familiarity with HPE SAN/NAS environments.*

Backup & Recovery

Experience using Veeam Backup & Recovery for onsite and offsite strategies.*

Telephony Systems

Hands-on experience with VOIP systems, especially Avaya IP Office on-premise platforms.*

Job Type: Full-time

Benefits:

Company pension Employee discount On-site parking
Work Location: In person