Job Description

Location: Glasgow, G3 6RQ (Office based)

Permanent, 35 hours per week

Grade 5 (32,080 - 36,636 per annum)





Glasgow School of Art is looking for an experienced IT Support Officer to join their team and provide knowledgeable support to their clients.



The role holder will be responsible for the provision of high-quality IT support and incident response service.



The successful candidate will be responsible for the development of departmental processes, procedures and standards. In addition to liaising with key stakeholders, both internal and external at all levels of the business.



You will also be involved in completing remote and on-site visits to resolve incidents and carry out service desk requests, as well as working with software deployment for Windows and Mac environments.



Excellent customer service skills are required and previous experience working in an IT service-orientated environment is essential. The successful IT Support Officer should have a good level of demonstrable experience in a similar role.



Desired technical experience includes:

Microsoft desktop operating systems and core products such as Azure, Active Directory,
and applications for windows

Security tools including antivirus and endpoint protection solutions Apple macOS environments, with knowledge of JAMF, and applications for Mac



For more details, download

Closing date for submission of completed applications: 23:59 (BMT) on 16th January 2026.

If you don't currently have the right to work and live in the UK, we are unable to offer sponsorship for skilled worker visa for this role as it does not meet the Home Office eligibility requirements.

If you have any questions regarding the role, please contact hrservicedesk@gsa.ac.uk



The Glasgow School of Art is committed to ensuring equality of opportunity in work and study. We strive to create and maintain an inclusive environment where all students and employees feel safe, understood and valued. Applications are welcomed from candidates regardless of age, disability, sex, ethnic or religious background, gender identity or sexual orientation, marital status, pregnancy, maternity, caring responsibilities or care experience.



We recognise we do not have the diversity of staff that we want and we particularly welcome and encourage applications from candidates who identify as being from a Minority Ethnic background, who are underrepresented at The Glasgow School of Art.



Registered Charity Number SC012490.

STRICTLY NO AGENCIES.