Job Description

Overview of Responsibilities

--------------------------------


As an employee of UKAEA you will benefit from:


Outstanding

defined benefit pension scheme,

details of which can be found at the end of this advert.

Corporate

bonus scheme up to

7

*%

and a

Relocation

allowance (if eligible).

Flexible working options

including family friendly policies.

Employee Assistance Programme

and trained Mental Health First Aiders.

Generous annual leave

allowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays. Wide range of

career development opportunities.

A vibrant

culture

committed to equality and being fully

inclusive.

The salary for this role is

34,568 (inclusive of a Specialist Allowance)

.

Onsite working

is expected for 5

days a week

, however, we actively support requests for flexible working.



This role is based at the following site;

Culham, Oxfordshire

.



This role requires employees to

complete an online Baseline Personnel Security Standard (BPSS)

, including The Disclosure & Barring Service (DBS) checks for criminal convictions.



The role is part of the IT Support team within the Enterprise Infrastructure Solutions Unit at UKAEA, which manages centrally provided IT services and infrastructure across UKAEA sites.



The IT Support Specialist will provide 1st line (Service Desk) and 2nd/3rd line (IT Support) services for business and operational systems, covering:


Microsoft Office 365 apps (Outlook, Teams, SharePoint, etc.) Windows OS, with some Mac and Linux support Imaging & application deployment (WDS, SCCM, Endpoint, Intune) Active Directory, network storage, networking, printing, and telecoms Support for remote & hybrid working (VPN, NoMachine, SecurID, MFA) Hardware support (desktops, laptops, peripherals)

Strong communication skills are essential for effective interaction with users across all levels of technical ability. The role also includes handling high volumes of hardware requests (laptops, desktops, accessories), and collaborating with other IT teams (Networks, Servers, Security) to resolve incidents and requests.



Adherence to ITIL/ITSM practices is expected to maintain high-quality service deliver


Salary
34,568 (inclusive of Specialist Allowance) + excellent benefits including outstanding pension
View benefits


Programme
MULTIPLE
Department
Enterprise Infrastructure Solutions
Discipline
Information Technology
Site Location
UKAEA Culham, Oxfordshire
Type of Employment
Full-time
Reference Number
REF3572Q

Qualifications

------------------

Essential:

A-level or equivalent (e.g., Apprenticeship, BTEC, HNC) in an IT or science-related subject, with a minimum of two years in an IT Support environment. Strong knowledge of Microsoft Windows 10/11, PC imaging, application deployment, and office software (MS Teams, Outlook, Word, Excel) including licensing. Understanding of IT security practices such as malware protection, password management, phishing prevention, and software updates. Excellent verbal communication skills; experienced in supporting both technical and non-technical users, including remote technologies like VPN, SecurID, and MFA. Ability to work well under pressure, collaboratively in a team, and independently with strong self-motivation.

Desirable:

Analytical approach to troubleshooting with working knowledge of macOS and Linux operating systems. Experience in liaising with third-party suppliers to resolve technical issues and support services. Proficient in remote working tools (Forticlient, NoMachine, SecurID, MFA) and supporting meeting room technologies and software such as Zoom and Microsoft Teams.

Additional Information

--------------------------


If you haven't already, please ensure that you have updated your CV prior to submitting an application.


Once you have applied, please let your line manager know and you will then be contacted in regards to an interview.