Job Description

IT SUPPORT SPECIALIST - OVERVIEW

We need an exceptional and passionate IT Support Specialist to join our IT team based out of our London HQ in Hammersmith. If youhave a genuine desire to be part of something big then your journey should start here.

WHO ARE WE

Generator is on a journey. Appropriate, given that we're a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC.


No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome IT Support Specialist for our Generator Head Office, .


Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.


BEING YOURSELF is the key to bringing the Generator story and brand to life.

NUTS AND BOLTS OF THE JOB

Core IT Support & Service Desk

Respond to user service requests, problem troubleshooting and resolution Support PC hardware components, desktop operating system, server operating system and application software Support end-users as part of the business IT Service Desk Perform minor repairs to equipment and arrange for other servicing needs Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses Maintain open communication and positive working relationship with staff

System Administration & Security

Provide technical support (AD, O365, GPO etc) for basic network troubleshooting and escalation to Infrastructure Manage user account lifecycle process (creation/amend/deletion) Monitor backup systems and procedures to ensure data security

Documentation & Training

Record issues, activities, solutions and other responses to request for service Assist in maintaining inventory records and documentation for equipment Perform basic administrative support duties and documentation as required Contribute to Generator's technical documentation and participate in policy, procedure, and standards development and administration Develop and provide user training for basic hardware and software use

Projects & Collaboration

Participate in IT projects and system improvements Collaborate with different departments on technology initiatives Support infrastructure upgrades and implementations Contribute to cross-functional teams and business improvement projects Get involved in vendor evaluations and technology assessments Perform other duties/projects as assigned
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT'S IN YOUR DNA

Essential Skills & Attributes

A genuine interest in new technologies and continuous learning Ability to work in a fast-paced company, ready to work independently within a team Outgoing, social, ready to communicate with employees, stakeholders and technology partners across different regions Strong problem-solving aptitude and attention to detail Customer service mindset with excellent communication skills You must be eligible to work in the UK to be considered for this role

Technical Requirements

Proficiency with Windows environments, Active Directory, and Office 365 Understanding of basic networking principles and troubleshooting Experience with ITIL or similar service management frameworks (desirable)

Power Platform Skills (Highly Desirable)

Proven experience with Microsoft Power Automate (minimum 1-2 years preferred) Experience in workflow automation and business process improvement Demonstrated ability to translate business requirements into technical solutions Experience with Microsoft Power Platform ecosystem (Power Apps, Power BI, SharePoint)

Additional Preferences

Fluent in written and spoken English; additional language skills would be advantageous

YOUR ROCK STAR EXPERIENCE

Experience of working in a similar capacity Hotel/Hospitality experience is desirable but not essential

OUR HQ EMPLOYEE BENEFITS (there's ton's of them & ever increasing!)

Birthday Bliss: Celebrate your special day with an extra holiday! Yep, that's right--double the joy with 25 days plus a bonus birthday break! Fertility Fiesta: Need a little extra support on your fertility journey? We've got your back with up to three days of paid leave for fertility treatments. Your path to parenthood just got a boost!

Wagestream

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Financial flexibility at your fingertips. Get paid as you go! We offer Wagestream to give you control of your finances by giving you access to your earned wages anytime. Bounty Bonanza: Turn your network into a goldmine! Introducing the Employee Bounty Program--earn sweet compensation for every referral, and there's no cap! It's not just a job; it's your profitable side-hustle! ? Fit and Fabulous: We're all about that work-life-gym balance! Enjoy a company contribution towards your gym membership, plus exclusive access to the WeWork fitness centre including showers. Look good, feel good, work good! Ideas Rocket: Got a genius suggestion? Make it rain with our Ideas Award! The employee with the most valuable suggestion each quarter gets double pay for a month. Innovation pays off--literally! Life's Assurance: We've got your back with employer-funded life assurance--double your base salary in lump sum payments for peace of mind in case the unexpected happens. Income Protection: Cover your bases with employer-funded income protection--50% of your base salary for those times when life throws you a curveball. We've got you covered! Health Heroes: From day one, enjoy a health plan that gives you cashback on dental, vision, private GP appointments, and wellbeing services. Your well-being, our priority! Simply Rewards: Treat yourself with discounts and special promotions through Simply Rewards. Because a healthy lifestyle should be rewarding! Jet-Setter Perks: Pack your bags! Enjoy 2 free nights at any Generator x Freehand property worldwide. Plus, get reduced room rates for you, your friends, and family. Your next adventure starts here! Cycle to Win: Save money, stay fit! Our Cycle to Work Scheme lets you pedal to success with savings on a new bike and accessories. Bike storage on-site because we've got room for your wheels! Employee Assistance Magic: Life can be a rollercoaster--our Employee Assistance Programme is here for you with support and guidance when you need it most. Doggy Delight: Pawsitively good news! We're dog-friendly, so bring your furry friend to work. Puppy love makes the office even better! Snack Attack: Fuel your workday with fresh fruits, snacks, and ice cream. Need a pick-me-up? We've got beer on tap and a barista station ready to brew your favourite cup! Globe-Trotter Opportunities: Explore the world with international career opportunities. Work with us and make every day a journey! Party Central: Join the fun with social events, celebrations, and employee recognition schemes. We never need an excuse to let our hair down! Learn and Grow: Sharpen your skills with online learning tools. Develop, learn, and grow because your success is our success! ??

Welcome to a workplace where benefits aren't just perks--they're a way of life! ?

#WorkHardPlayHard #HQBenefitsRock #GenLove #FreehandLife

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you've got questions, get in touch!


Also, check out jobs.staygenerator.com or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!

INDHEADOFFICE