Job Description

Job Overview:

We are seeking an IT Support Specialist to join our team. The main purpose of the role is to provide technical assistance and support to our customers. The successful candidate will play a crucial role in maintaining customer IT systems and ensuring smooth operations. This position is an office-based role at our premises in Lower Sydenham.

Responsibilities:

Provide technical support to end-users on various IT issues and incidents Troubleshoot hardware and software problems, perform repairs, and provide solutions Set up and configure workstations, laptops, and mobile devices Manage user accounts, permissions, and access rights Monitor network performance and ensure security measures are in place Assist in the installation and maintenance of IT equipment Collaborate with the IT team to implement IT projects and initiatives Frequently check the ticketing system for incoming service desk requests; vet requests thoroughly, then evaluate and route them Responsible for opening and closing service requests; manage classification of requests; assigning and tracking of requests, and completion of requests Offer outstanding customer support and excellent communication in accordance with all Service Desk procedures and policies by identifying and working with all remote users, corporate network users, as well as with other Service Areas Ensure a positive support experience for customers; develop a good relationship and trust with company corporate users by exhibiting professional attitude and a welcoming approach to understanding customers' problems Carry out software upgrade for presently installed software when necessary and with authorization, or request for new software

Experience:

The ideal candidate should possess the following skills and experience, however, if you have just finished school or University and have a strong transferable skills and interest in IT, we invite you to apply for this exciting opportunity to contribute to our IT support team:

Work experience in an IT environment supporting desktops, laptops, peripherals, and printers Work experience in a service/help desk setting Proficient applying tablet, desktop, Server Operating Systems, and all Microsoft applications Possession of advanced knowledge of Wireless technologies and LAN Experience working with Windows Easy Transfer and My Cloud Remote Access Possession of advanced knowledge of all Laptop hardware and Desktop types Strong knowledge of Active Directory and various technical support concepts, procedures, and practices Strong knowledge of Microsoft Windows and Office and various technical support concepts, procedures, and practices Exceptional customer communication and interaction skills Strong ability to work effectively with various levels of an organization Strong ability to effectively manage multiple tasks simultaneously Strong ability to work under pressure and deliver top performance Strong listening skills to fully understand what an end user's needs and/or requests are

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Company pension On-site parking and close to local station

Schedule:

Monday to Friday (40 hours per week)

Education:

A-Level or equivalent (preferred)
Work Location: In Person

Reference ID: BS/0508

Job Types: Full-time, Permanent

Pay: 24,420.00-26,000.00 per year

Benefits:

Company pension On-site parking
Schedule:

8 hour shift Monday to Friday Overtime
Work authorisation:

United Kingdom (required)
Work Location: In person