Job Description

Overview

We are a leading provider in children's social care, dedicated to creating safe, supportive, and positive environments. Our IT team plays a vital role in ensuring our homes and services operate smoothly so our care teams can focus on what matters most--the children. We are seeking a dedicated and knowledgeable IT Support Specialist to join our dynamic team.

Join our growing IT team and make a real difference in children's social care

We're looking for an experienced and motivated

IT Support Specialist

to deliver first-class technical support across our organisation. This is a

field-based role

--you'll visit our home sites to ensure our IT systems run smoothly, resolve technical issues, and train staff on our

ClearCare

children's social care management system.

Duties

Provide technical support for hardware and software issues across various platforms including Windows, macOS, and Linux. Troubleshoot and resolve issues related to computer networking, VPNs, firewalls, and TCP/IP configurations in person, over the phone, and via email. Assist with desktop support tasks, including the installation and configuration of new computers, mobile devices, printers, and network equipment. Perform system analysis to identify areas for improvement in IT processes and user experience. Maintain documentation of IT procedures and user guides to enhance knowledge sharing within the team. Collaborate with other IT professionals to ensure optimal performance of LAN/WAN environments. Leading the administration, training, and support for our

ClearCare

system. Monitoring system performance, carrying out updates, and preventing downtime. Maintaining accurate technical documentation and equipment records.

Qualifications

Bachelor's Degree in Computer Science or a related degree, and 1 to 3 years of experience, is required. A+ Certified is preferred

What we're looking for:

Proven IT support experience (helpdesk, desktop, or field support). Strong troubleshooting skills and a proactive, solution-focused mindset. Excellent communication skills with the ability to support non-technical users.

Full UK driving licence

and ability to travel to all our sites. Knowledge of children's social care systems (advantageous, but training provided). Able to work with discretion and maintain confidentiality.

Benefits:

Company Car 31 days holiday (inclusive of bank holidays) Birthday Treats - Because your special day matters! Receive a 100 birthday gift each year, just for being you. Employee Referral Bonus - Know someone great? Refer them and earn 250 when they join and another 250 when the pass probation Long Service Recognition - We celebrate loyalty! Enjoy a 50 reward on your 3-year anniversary, 100 at 5 years, and a fully paid weekend getaway to mark your 10-year milestone. Pension with NEST Pensions Access to Sage Employee Benefits 24/7 access to our Employee Assistance Program 24/7 access to an OnDemand GP Service Enrolment and funding to required qualification(s)
Job Types: Full-time, Permanent

Pay: Up to 35,000.00 per year

Benefits:

Casual dress Company car Employee discount Referral programme Store discount
Education:

A-Level or equivalent (preferred)
Licence/Certification:

Driving Licence (required)
Location:

London (preferred)
Willingness to travel:

75% (required)
Work Location: On the road