Job Description

Who we are:

The role we have are as follows. Chauvet is a lighting company providing equipment across the live events sectors from TV, Film, Theatre, Shows etc.

The role is working based in our ChamSys Office in Southampton and providing support for our two UK offices, French, German and Belgium offices. The role reports into our US head office.

Role : IT Support Specialist

This position provides support to users of Chauvet information technology systems and infrastructure. Manages systems hardware/software upgrade and maintenance. Assists with administrative functions such as user id management, asset tracking, security, and patch management. Responsible for escalating and communicating problems with department management and external support.

Duties and Responsibilities

Provide direct support to Chauvet employees on all technologies in use and supported by the Information Technology department. Candidate must always maintain a professional and helpful demeanor with customers. Use systems designated by department management to track user requests for assistance. Follow specified procedures on the use of said system. Monitor the Helpdesk Ticket queue and fulfill requests in a timely and courteous manner. Coordinate with vendors as appropriate on the resolution of problems. Maintain contact log of vendor contracts in accordance with specified procedures. Coordinate with other IT staff members as appropriate for the resolution of problems. Proactively seek assistance from other staff members as required to quickly resolve customer problems. Observe company guidelines regarding copying of software and advise department management when any illegal use of software is discovered. Deliver, pick up, and/or ship equipment to repair vendors as required. Track such activities in accordance with department guidelines. Notify department management in writing when any equipment is relocated within the company, including serial numbers, original location of equipment and new location of equipment. Promptly advise department management of any situation that will cause a substantial delay in the resolution of a user's problem. Manage user and systems accounts in Windows Server, SQL 2016, Warehouse Management system, and Sage 300. Maintain an accurate inventory of IT equipment (Asset Tagging) and maintain documentation of systems and software configuration. Ability to provide end user training or desktop packages such as Office 365 and Windows 10. Must use good judgment in making changes to critical business systems to resolve business impacting outages. Other duties as assigned.

Requirements

Demonstrated experience with Active Directory, DNS, and DHCP Experience with networks (LAN, WAN) and patch management Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery Experience working with Avaya or similar IP based phone systems. Experience with helpdesk tools and ticket routing Experience supporting enterprise resource planning systems (SAP, Oracle, Sage, or MS Dynamics) Associate degree in computer information technology/management or equivalent work experience. Excellent organizational, time-management and communication skills. Strong analytical and problem-solving skills. Ability to work in a changing and creative environment.

Physical Demands:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to twenty pounds, and/or lift/move up to fifty pounds. Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions:

Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels from printers and other peripherals.

On Call 24/7/365:

Work is performed primarily in a standard office business hour 8:30 -4:30, you will also be required to perform On Call 24/7/365 on scheduled dates and times.

Job Types: Full-time, Permanent

Pay: Up to 38,000.00 per year

Benefits:

Company events Company pension On-site parking Private medical insurance
Schedule:

Monday to Friday Overtime
Ability to commute/relocate:

Southampton SO16: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: CSS01