Job Description

Date:

Jan 28, 2026

Location:

St Albans, Hertfordshire, GB

Company:

franke

About Franke

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We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow's demands.


The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

About the job

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We are looking for a motivated and detail-oriented IT Support Specialist to join our dynamic IT team. This hands-on position requires a team player who can work closely with every department on daily operations. You'll be a member of our team in St Albans.

Your tasks

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1st and 2nd level support within region standard Applications (M365, Adobe, FMS und IFS)

Joiner / Mover / Leaver handling with ServiceNow

Software provisioning (SCCM)

Client hardware (desktop, laptop, tablet, barcode scanner) & peripherals (printer, scanner, copier, fax)

Installation, maintenance & provisioning

VoIP

Network support (LAN) and monitoring of WAN and servers

Mobile devices and contracts

Introduction & training

Licence Management

Team member of projects

Local contact for Platform Services Quotes and order process of hardware

Requirements

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Relevant educational qualifications
Additional trainings for Microsoft (MCP level) and Cisco (CCNA Discovery)

3 years work experience in the IT Service Desk area

ICT service operations

Basic ITIL knowledge

Broad technical skills hardware, OS & software (Microsoft, mobile devices)

Basic technical skills Server OS, network, storage (SAN, NAS)

Basic application architecture know-how

Good analytical and conceptual abilities.

Independent, but with team skills for dealing with IS specialists and key users

Open and communicative, likes dealing with people (telephone & teams support)

Flexibility and willingness to travel to Manchester once or twice a month

What we offer you

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Opportunity to work in a collaborative and innovative environment. Professional growth and development opportunities. Competitive salary and benefits package. Be part of a company committed to excellence and innovation. 25 days of holidays Private Healthcare for you, with the option to add partner and children Life Insurance Income Protection
For more information see: www.franke.com

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.