Job Description

To provide exceptional customer service and quality first line technical support for the college's digital equipment within the IT Services department supporting complex systems across multiple sites in an exciting, large enterprise environment.

To ensure the smooth daily operation of the IT Helpdesk by coordinating support activities, maintaining a well-organised workspace, and overseeing key technical processes. This includes liaising with helpdesk staff to manage workloads, ensuring continuous helpdesk coverage, and monitoring imaging throughput. The role also involves maintaining inventory accuracy, acting as a point of escalation in the absence of the IT Operations Manager, and allocating support tickets during periods of leave. The post holder will contribute to the overall efficiency and responsiveness of IT support services and carry out any other duties reasonably required in connection with the role.

Working as part of a service desk team as the point of contact, you will log and resolve first line issues for staff, students and other stakeholders. You will have knowledge of Microsoft Windows 10/11, Office 365, Active Directory/Azure Active Directory and a thirst for knowledge.

UCS College Group offer a range of fantastic employee benefits including:

Generous pension scheme

Competitive holiday entitlement

Dedicated CPD days

2 wellbeing days

2-week Christmas closure

Opportunities for hybrid working

On-site discounted gym

Free parking

UCS College Group discount package, this includes top retailers, supermarkets, holidays, entertainment packages and much more!

UCS College Group is committed to equality, diversity and inclusion and welcomes applicants from all backgrounds and communities. We are also a disability confident employer and we'll do all we can to help with your application. Please let us know if you need to request reasonable adjustments. We encourage everyone to apply who wishes to and we believe that everyone should have an equal opportunity.

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Job Types: Full-time, Permanent

Pay: 27,967.00-29,798.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Free parking On-site parking Store discount
Work Location: In person