Job Description

Job Summary

As an IT Support, Systems & Socials Technician, you will be the backbone of our technology operations, ensuring seamless functionality across our IT infrastructure. Your role will involve providing top-notch technical support, troubleshooting software and hardware issues, and managing computer systems to empower our teams. You'll be the go-to expert for resolving IT challenges and enhancing user experiences, also maintaining the Social media platforms.

What you'll do

Provide exceptional technical support to end-users, addressing inquiries and resolving issues efficiently. Troubleshoot software problems and perform installations to ensure optimal performance of applications. Manage computer systems and networks, including VPN configurations and firewall settings to maintain security. Support desktop environments across various operating systems including Windows, macOS, and Linux. Administer Active Directory for user management and permissions while ensuring compliance with Group Policy Objects (GPO). Utilize tools such as SCCM (System Center Configuration Manager) for software deployment and updates. Collaborate with team members on projects using platforms like ServiceNow and Jira to track progress and resolve issues. Conduct analysis of IT infrastructure to identify areas for improvement in performance and reliability. Maintain and drive the company social media daily.

Basic qualifications

Strong understanding of computer hardware, software troubleshooting, and operating systems. Proficiency in Microsoft Office Suite and experience with Microsoft Windows Server environments. Familiarity with networking concepts such as TCP/IP, DNS, LAN administration, and network security protocols. Excellent customer service skills with a commitment to providing a positive user experience.

Preferred qualifications

Effective communication skills to interact with users at all levels of the organization.

Our benefits include:

Competitive pay structure
Job Types: Full-time, Permanent

Pay: 24,420.00-38,429.82 per year

Work Location: In person