Job Description

Make an Impact in a Role That Blends Technical Expertise With Purpose

At

The Skills Centre

, we're transforming lives by helping people build sustainable careers in construction. Technology is key to how we do it -- and that's where you come in.

As an

IT Support Specialist

, you'll be part of a growing internal IT team committed to keeping our systems, staff, and training centres running smoothly. This is not a passive role -- we're looking for someone with initiative, drive, and a hands-on approach to making sure every centre is operating at its best, every single day.

What You'll Be Doing

You'll work closely with our Head of IT & MIS and other team members to support users across multiple sites. You'll be

the eyes and ears on the ground

, ensuring each centre's tech setup is reliable, secure, and ready to support our learners and staff.

Deliver responsive IT support to staff both in person and remotely. Proactively identify and address potential issues across our sites before they become problems. Log, troubleshoot, and resolve tickets using our internal call management system. Install, maintain, and upgrade software, devices, and operating systems. Support server infrastructure, including Microsoft Azure. Carry out regular on-site visits to training centres to audit, maintain, and improve tech readiness. Escalate and follow through on high-priority or complex issues. Assist in the planning and delivery of internal IT projects.

What We're Looking For

Essential:

4-5 years' experience in an IT support or service desk environment. Confident working with Microsoft 365, Windows environments, and remote access tools. Awareness of cybersecurity principles and how to apply them in day-to-day support. Strong communication and interpersonal skills -- you'll need to explain tech clearly to non-technical users. Self-motivated, highly organised, and proactive -- especially when visiting sites.

Desirable:

Degree in a related field or industry certifications (CompTIA, Microsoft, ITIL). Experience with Microsoft Azure, SharePoint, Teams Admin. Familiarity with multi-site IT support environments.

What You'll Get in Return

Salary of 28,000 to 42,000 depending on experience. Additional leave on top of standard holiday allowance. Company pension scheme and enhanced sick pay. Health and wellbeing programme. Regular company events and a positive, people-focused culture. Casual dress and flexible working environment. Opportunities for hybrid work (within the UK). The chance to work on meaningful projects in a role with long-term growth potential.

Important Details

Location: London Liverpool Street office, with regular travel to other training centres. Schedule: Monday to Friday. Start date: 01/10/2025. Right to work in the UK required.

Ready to Apply?

We're looking for someone who doesn't wait to be asked, someone who walks into a centre and asks: "Is this working as well as it should be?" If you thrive in a hands-on, high-trust environment and want to make an immediate difference, we want to hear from you.

Apply today and join The Skills Centre -- where better tech means better outcomes for everyone.

Job Type: Full-time

Pay: 28,000.00-42,000.00 per year

Benefits:

Additional leave Company events Company pension Enhanced maternity leave Health & wellbeing programme Sick pay Transport links
Experience:

IT support: 4 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 29/09/2025