Job Description

As part of a dynamic IT Services team supporting both Further and Higher Education, the IT Support Technician plays a critical role in delivering a robust, secure, and modern IT environment. You will provide high-quality 1st and 2nd line technical support, maintain endpoint devices and services, and contribute to the digital transformation agenda of the college, including cloud integration, cybersecurity, and hybrid learning technologies.

What will you be doing?

Technical Support & Endpoint Management

Provide 1st and 2nd line support for hardware, software, mobile, and cloud-based systems across Windows, macOS, Android, iOS, and ChromeOS platforms. Maintain, configure, and troubleshoot desktop and mobile devices using modern management tools. Accurately log, track, and manage incidents and service requests via the ITSM/helpdesk system.

Infrastructure & Networking

Support the wired and wireless network infrastructure, including endpoint connectivity, VLANs, and DHCP/DNS configurations. Collaborate with network/security teams on issue resolution and performance monitoring.

Cybersecurity & Compliance

Enforce endpoint and account-level security policies, including MFA, antivirus, encryption, patch management, and auditing controls. Maintain secure access to systems and services by managing eDirectory, Active Directory, Azure AD, and ZENworks. Report and act on security alerts and vulnerabilities in collaboration with the cybersecurity team.

Cloud & Learning Technologies

Support deployment and maintenance of Microsoft 365 services and Google Workspace where applicable. Assist with setup, integration, and maintenance of VLEs, CMS platforms, and e-learning tools. Contribute to testing, deploying, and updating remote learning, classroom collaboration tools, and virtual labs.

Operations & Documentation

Update IT asset inventory using ITAM systems and maintain lifecycle documentation for hardware/software. Develop and maintain technical documentation, procedures, and user guides. Provide timely updates and resolution notes for end-users and IT staff.

Collaboration & Projects

Participate in cross-departmental projects such as system migrations, software rollouts, or network upgrades. Support termly refreshes of classrooms, labs, and teaching environments. Act as a liaison for external vendors and 3rd-party contractors for escalated support. Carry out any other duties as directed by the Principal/Chief Executive commensurate with the grade of the post at the initial place of work or other locations within the College.

What do you need?

Qualifications:

Essential

Level 4 qualification in IT, Networking, or a related discipline (Or equivalent experience)

Desirable

Microsoft, Apple, CompTIA, or Cisco certifications

Experience:

Essential

Relevant experience in an IT support environment Proven ability to troubleshoot hardware, software, and Networking issues across platforms Familiarity with helpdesk tools, patching systems, cloud services (Google Workspace/M365/Azure), and basic scripting (PowerShell or Bash)

Desirable

Experience of working within education or public sector

Personal Attributes:

Essential

Customer-focused mindset with excellent communication skills Analytical problem-solver with the ability to manage multiple tasks and priorities Self-motivated, proactive, and collaborative within team settings Strong documentation, time management, and organisational skills Commitment to continuous professional development and learning

Other:

Essential

Ability to travel to other campuses Able to attend college out of hours for upgrades/outages
For more information about this role, please contact Tom.braddock@colegsirgar.ac.uk.

Job Types: Full-time, Permanent

Pay: 24,424.00-27,951.00 per year

Benefits:

Canteen Company pension Cycle to work scheme Free parking On-site parking
Work Location: In person

Application deadline: 03/07/2025