Job Description

We are looking for an IT Support Engineer with strong, hands-on experience in Microsoft 365 and general SME support. The successful candidate will be confident working directly with end users, able to diagnose and resolve issues efficiently, and know when to escalate or ask for assistance.

Key Responsibilities

Provide day-to-day support to end users via phone, remote tools and later some on-site visits Administer and support Microsoft 365, including user, group and mailbox management Diagnose and resolve network-related issues (LAN, Wi-Fi, DHCP, DNS, cabling) Configure and support network printers and scanning solutions Troubleshoot and resolve software and system issues in a structured, logical manner Accurately log, manage and update support tickets through to resolution Work collaboratively with colleagues and escalate issues where appropriate
Essential Skills & Experience

Microsoft 365 Administration

You must be confident and experienced with:

Creating and managing users and groups Managing SharePoint permissions, including breaking inheritance correctly Assigning and adjusting Microsoft 365 licences Managing shared mailboxes, including converting between user and shared mailboxes Running message traces and investigating missing/delayed emails Working with anti-spam features and tenant allow/block lists Resetting passwords and resetting 2FA / MFA for users Granting and removing mailbox permissions (Full Access, Send As, Send on Behalf)
Networking

You should be able to systematically diagnose and resolve:

Wi-Fi issues (coverage, connection, authentication) DHCP issues (no IP, incorrect addresses, conflicts) DNS issues (name resolution failures, incorrect records) Basic cabling and connectivity problems (faulty leads, incorrect ports, etc.)
Printing & Scanning

Setting up and configuring network printers across multiple devices Creating and testing scan-to-folder and scan-to-email configurations Supporting a wide range of printer models and drivers
Troubleshooting & Approach

Strong, structured troubleshooting skills with a logical approach Ability to explain technical issues to non-technical users clearly and calmly Willingness to take ownership of incidents and follow them through to completion Comfortable taking support calls and "getting stuck in", while knowing when to ask for help
Desirable Skills (Nice to Have)

Experience in any of the following will be an advantage:

macOS support and integration with Microsoft 365 PowerShell for administration and automation Synology NAS (shares, permissions, backups, general management) WordPress administration and basic troubleshooting Ubiquiti/UniFi (access points, controllers, basic VLAN/Wi-Fi configuration)
Personal Attributes

Professional, polite and customer-focused Reliable, organised and able to prioritise workloads Keen to learn new technologies and improve existing processes
Job Types: Full-time, Permanent

Pay: 24,420.00-30,000.00 per year

Benefits:

Canteen Company events Company pension Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Sick pay
Work Location: In person