Job Description

About CLdN

CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea roll-on / roll-off (ro-ro) connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European RoRo operators. CLdN's cargo and multimodal services have a Europe-wide reach using CLdN's extensive network of ships, terminals and equipment. CLdN's 3,000 employees ensure that it fulfils its mission: to excel as an integrated provider of maritime links.

CLdN Ports Liverpool wish to recruit an IT Support Technician to work at our busy and expanding Ro-Ro Terminal. The ideal candidate will have experience in a similar role and have a flexible, professional and pro-active approach to work.

The role

To provide IT support to all users across our offices, ports and vessels at multiple locations Provide daily operations and systems support to personnel, ensuring smooth and uninterrupted IT services Assist employees with the installation, configuration, and ongoing usability of system hardware and software components Track, prioritise, and document IT support requests using the designated IT support ticketed request system Verify the functionality of hardware and software components, identifying and addressing potential issues promptly Troubleshoot hardware and software issues in person, remotely, and via phone, delivering effective solutions to technical challenges Participate in ongoing job training and coaching to stay up to date with evolving technologies and best practices Adhere to Health and Safety regulations to promote a secure working environment for all employees Foster and maintain positive working relationships with colleagues, contributing to a collaborative and supportive team environment Collaborate with cross-functional teams to implement, maintain, and improve IT infrastructure and systems Maintain a helpdesk system, ensuring accurate tracking, prioritisation, and documentation of support requests Escalate complex technical issues to tiered support teams, facilitating efficient resolution and communication Providing network and server support onsite and remotely to all group locations. This includes assisting with IT training for network users. Deployment and maintenance of PCs, laptops, software and related equipment. Support of in-house telephony and network systems Assist in documenting existing, new systems and projects including purchasing of site hardware and software. Share in providing critical out of hours support as part of an on-call rota To carry out any other tasks within your skill and capability on an as and when required basis

Your profile

Ideally you will be qualified to minimum CompTIA A+ Ideally you will hold an IPAF 3a/3b accreditation It is important that you have a good work ethic (i.e. conscientious and reliable) Experience of working in a similar role for a minimum of 2 years You will have a high level of professionalism with the ability to prioritise workload whilst working to tight timescales in accordance with company policies Good communication skills are essential High attention to detail with accuracy and the ability to work under pressure to tight deadlines is crucial for this role Ability to work as part of a team or work alone as required with a flexible approach to work as you will be expected to cover when required You must be willing to work to a flexible timetable to meet the changing patterns of work and could also include working at other CLdN Ports across the UK and Europe Must hold a valid UK driving licence

Our offer

Competitive salary Pension scheme Life Assurance Cover Cycle to work scheme
Closing date for all applications is 30th September 2025. Please bear with us whilst working through applications, this can sometimes take a while.

Job Type: Full-time

Pay: 1.00-2.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Life insurance On-site parking Sick pay
Experience:

Customer service: 1 year (required)
Work Location: In person

Application deadline: 08/07/2025
Reference ID: Customer Service Coordinator Liverpool