Job Description

At Excellence IT, we know that it's the skills and experience of our staff that make the difference. That's why we put a such a focus on training and development so that our people grow as we do.

We service a wide range of customers across all business sectors. Our offering includes expert IT support, leading IT Infrastructure and Security Solutions, Software Development and IT Training.

As a newly Employee-Owned business, we're building a culture where every team member's voice and ideas are valued. We believe that our passionate employees will drive our innovation and growth.

Be part of a team that thrives on collaboration, creativity and shared success.

We have a fantastic opportunity for an experienced IT/Cloud Technician to join our busy IT Helpdesk Team. Reporting to the Service Desk Manager, this role will provide helpdesk support to clients, assisting them with hardware and software problems via Internet, phone and email. As member of the technical team we are looking for a team player. We foster a supportive environment where sharing knowledge and providing quality customer service should be second nature. We also invest in technical skills and formal training allowing you to grow and develop your IT career.

This role is varied, and no two days are the same. We are looking for someone who is excited by technology; someone who naturally keeps up to date with the latest technologies, techniques, initiatives and changes in the industry.

Skills and Experience Required:

Previous Helpdesk/IT Support (telephone/remote support) experience Excellent telephone manner and communications skills with a strong customer service focus Excellent working knowledge of Microsoft Desktop and knowledge of Server Operating Systems Experience with Microsoft 365 Administration and Troubleshooting Fully conversant with PC hardware set-up, configuration and troubleshooting. Most importantly a 'hands on' approach with a willingness to learn
We take professional development seriously, training all our team to gain professional qualifications and Microsoft competencies. We would be interested to hear from ambitious candidates who can demonstrate they have invested in their own personal development. For example, a COMP TIA or MCP qualification or evidence that you are working towards.

Full UK Driving Licence and access to own transport is essential for this role.

In return we offer career and salary progression for the right skills and attitude. We also offer a wide range of employee led benefits such as Profit Related Tax Free Bonus, Life Cover, 24/7 Access to a GP and access to Wellbeing Services.

If you think you would be suited to our environment and culture we'd like to hear from you. Please send a CV and covering letter to recruitment@excellence-it.co.uk

No recruitment agencies please and previous applicants need not reapply.

Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Company events Company pension Free parking Health & wellbeing programme Life insurance On-site parking Profit sharing Referral programme Sick pay
Ability to commute/relocate:

Caerphilly CF83 3HU: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Experience:

Technical support: 2 years (required)
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person