Job Description

About The Role

S

upport the Systems that Support Student Success - Join us as IT Support Technician

East Kent Colleges Group are looking to appoint an

IT Support Technician

to join the

Technology Team

based in

EKC

Folkestone College

. You will join the front-line team and be responsible for operational support of all College IT used by the Group, across five Colleges and two business units daily.



Your main role within the team will be operational support for all College IT, providing appropriate support for staff and students using these systems on a front-line basis; improving the self-service for the Group and providing an outstanding experience for all users on all platforms.



You will report to the IT Service Desk Manager and work alongside our dynamic Technology Team, either in person or through other communication channels. If you want to join a progressive, agile team at the heart of the EKC Group, we would love to hear from you.

Alongside our priority of excellent student experience, we also focus on our employees. Here are just some of our benefits when working for the East Kent Colleges Group:

Generous Annual Leave

- 24 days FTE per annum,

+ 5 days after 5 years service

Learning and Development Opportunities

- 3-4 annual paid group development days, bespoke programmes e.g. Aspiring Leaders Development Programme and strong internal progression-1 in 3 roles are filled internally

Exclusive Discounts & Perks

- Inc. restaurant, grocery, retail and holidays discounts as well as car leasing and tech purchasing schemes, on-site nursery

Flexible Personal Leave

- Time off for your child's first day at nursery, school or college, moving homes and for interviews

Wellbeing

and Health Support

- Generous sick pay, counselling services, discounted gym membership at Canterbury College

Culture and Recognition

- Being part of Community Days, an annual Staff Celebration Day, and an eco-friendly organisation dedicated to reaching net-zero by 2030

Competitive Pension Scheme

- 18% employer contribution

About You

We are seeking to appoint a

knowledgeable and customer focused professional

to join our

technology team

. You will be to work independently and carry out the duties of the post with minimal direct personal supervision and will have high level organisational skills and the ability to juggle priorities effectively.



You will have a

working knowledge of and practical experience in Windows operating systems

, in addition to

Android and Apple devices

. Ideally experience to include configuration settings on both server and end user. You will also have good verbal and written communication skills and the ability to communicate in non-technical terms with staff /students experiencing difficulties operating the systems.



Previous experience dealing with supporting end users with technology issues. installing and configuring hardware/software and providing user training would be an advantage.

Ready to apply?

No need to spend time updating your CV, just click apply and complete our short application form. You can save your progress as you go, and we'll review all applications and get back to all candidates after the closing date.



If you are interested in an informal chat about the role, or have any queries, please email us on

jobs@ekcgroup.ac.uk

About Us

Outstanding Ofsted Provider

East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our 'Strong' skills grading by Ofsted.

Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles.



As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self-declaration, Enhanced DBS check and obtaining sufficient referencing.



It is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so.



If you are successful in being shortlisted to interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process.

Commitment to Equality, Diversity and Inclusion

East Kent Colleges Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce.



We are proud to hold the

Positive About Disability Award

and are a

Disability Confident Employer

. This confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. With any successful candidate, we will explore any reasonable adjustments to a role due to a health needs or disability.



Similarly, we have a commitment to

Care Leavers (Care Covenant Pledge)

and to current or previous

Armed Forces personnel (Armed Forces Covenant Pledge)

with a commitment to interview applicants who meet the positions essential criteria and who have declared this on their application.



We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.



We do not engage with agencies for permanent staff and have an in-house recruitment team.