Job Description

Based in South Liverpool

Office based role - no remote/hybrid working

Full Clean UK Driving Licence Essential

About Us

At Fox Information Technology Ltd, we're passionate about delivering reliable, forward-thinking IT solutions to our clients. As we continue to grow, we're looking for a proactive and customer-focused IT Support Technician to join our team and help us maintain our reputation for excellence.

The Role

As an IT Support Technician, you'll be the first point of contact for technical support queries, ensuring smooth day-to-day operations for our clients and internal systems. You'll troubleshoot hardware and software issues, provide remote and on-site support, and contribute to ongoing IT projects.

Key Responsibilities

Provide 1st and 2nd line technical support to end users

Diagnose and resolve hardware, software, and network issues

Install, configure, and maintain IT equipment and systems

Maintain accurate documentation of support requests and resolutions

Assist with IT infrastructure upgrades and deployments

Ensure security and data protection protocols are followed

What We're Looking For

Proven experience in an IT support role

Strong knowledge of Windows OS, Microsoft 365, and networking fundamentals

Excellent problem-solving and communication skills

Ability to work independently and as part of a team

Relevant IT certifications (e.g., CompTIA A+, Microsoft, Cisco) are a plus

Job Type: Full-time

Pay: 25,600.00-30,000.00 per year

Benefits:

Additional leave Company pension Free parking On-site parking Private medical insurance
Education:

GCSE or equivalent (required)
Experience:

Technical support: 3 years (required) Customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person