Job Description

+ Are you ready to leverage your IT skills in a dynamic role within the legal sector? Join our team and embark on a rewarding career journey! + Are you interested in joining an established team who embrace the latest technology to provide the most efficient and effective service?
+ Do you want to join a leading regional firm, who has the backing of a national group, dedicated to delivering comprehensive legal support and committed to ambitious growth?
+ Do you like the sound of a highly competitive benefits package, social events and much more?The business support teams are pivotal in supporting our fee earning colleagues, so that they can carry out their roles effectively and efficiently. This role will give you the opportunity to undertake good quality work and develop your career within a highly reputable legal practice. We are looking for someone with at least a years' experience in a helpdesk or IT support role, basic understanding of Microsoft 365 (Outlook, Teams, SharePoint) and familiarity with Windows 10/11 and basic troubleshooting steps.



This is an interesting and challenging role, which requires you to act as the first point of contact for IT support queries via phone, email or ticketing system. You will be expected to provide a variety of troubleshooting services and support to colleagues, including: Microsoft 365 applications, password resets, account access, basic hardware/software issues, installing new equipment, logging and tracking support tickets, new user accounts/devices and software installations, system alerts, etc.



The team in Maidstone consists of 7 colleagues, within a variety of specialisms. You will be reporting into Ian Robertson (IT Operations Manager) and Steve Garbett (Head of Infrastructure and Information Security), but you will also be expected to work with the team at Brachers and the wider Lawfront group, as well as independently, dealing with a range of interesting work.



You will need to have good communication and customer service skills, the ability to follow instruction and work as part of a team, a willingness to learn and develop technical skills and be organised and able to manage multiple tasks effectively. A years' experience in a similar role or relevant training/qualifications will be an advantage, as well as any exposure to areas of IT mentioned above.

Why join Brachers - part of Lawfront?

-----------------------------------------



At Brachers, our vision and ambition are driven by our people. You'll find individuals at our firm with impressive skills and expertise, who are full of drive and ideas. We see opportunities in challenges, embrace change, and are committed to delivering the best service, reflected in our recognition in The Times 'Best Law Firms List 2025'. We have an open, supportive, and friendly culture where collaboration and innovation thrive, and where people feel happy. This is endorsed by feedback from our staff, which led to our accreditation by employee engagement specialist, Best Companies, as an 'outstanding' place to work and a 'Top 10 Law Firm to Work For'.



In 2025, we became part of Lawfront, a national group of leading regional law firms dedicated to delivering comprehensive legal support to individuals and businesses nationwide. With a defined vision and plan for growth, we have created a culture of working together to achieve. We are looking to recruit people with ambition, drive and a can-do attitude to be part of our journey.



Apply now, we reply to all candidates!