Job Description

https://candidates.erecruitsmart.co.uk/5082-it-support-technician/1st-line-support/manchester/job 2024-04-23 15:23:47 2025-09-16 eRecruitsmart Consultants Job Ref 13278
Description
We are currently seeking an IT Support Technician to join this Society at their head office in Manchester. You will take on the role of providing IT support to staff at their Head Office in Manchester, as well as remote support to their branches around the UK.
About the role
As IT Support Technician, duties will include:

• Providing first line support to staff with IT queries at head office and branches via telephone, email and remote support tools
• Troubleshooting general computer issues based on information given by staff
• Installation, setup and upgrade of devices such as PCs and laptops
• Maintaining records on the IT asset system
• Assisting with the management of the society's intranet, working with other departments to obtain content for the intranet, uploading documents, creating and modifying pages using the CMS
• Assisting the IT team with any other tasks

About the hours / rate of pay
In the role of IT Support Technician you will work 9am to 5pm Monday to Thursday and 9am to 4pm on Friday and there is a salary on offer of 22,000 per annum.
About you
As IT Support Technician, you must have/be:

• Good understanding of Microsoft Office (2016 or later preferred)
• Working knowledge of Microsoft Windows (Windows 10 or later preferred)
• Well organised and able to manage own workload
• Commitment to delivering impeccable customer service
• Good telephone manner
• Ability to troubleshoot issues
• Proactive and enthusiastic
• Committed to working as part of a team
• Hands-on attitude and a passion for IT
• Willingness to develop and learn new skills

Desirable Skills

• Previous experience working in an IT support role
• Basic understanding of Windows Server and Active Directory
• Basic understanding of virtualisation

How to Apply
Please note that eRecruitSmart is advertising the role of IT Support Technician on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you!