Job Description

The Company

Newly Weds Foods is a leading, privately owned global food ingredients business and has been innovating since 1932. The European division is a market leader in the manufacture of coatings, seasonings and functional ingredient systems.

Today, Newly Weds Foods is BRCGS certified leading specialist manufacturer of coatings and seasonings for the food industry supplying major manufacturers throughout the world and a world leader within food ingredient technology. A network of R&D, manufacturing and service facilities around the globe allows us to serve our customers' needs in more than 68 countries.

Despite our size and scope, we've continued to be an independent, family-owned business answerable only to the demands of our customers. That's why we continue to invest in infrastructure, human resources and capacity to keep pace with our customers' needs and expectations.

IT SUPPORT HELPDESK TECHNICIAN

Main Function

The IT Support Technician will be responsible for providing 1st / 2nd line support for all end users based at the Newly Weds Foods factory in Ossett, UK. Their role is to maintain the successful day to day operation of IT functions across the site by ensuring problem resolution of internal information systems together with the provision of technical hardware and software support to all end users. This position will report directly to the IT Helpdesk Manager based in Ossett, UK

You will be qualified to degree level or equivalent in a food related discipline, have experience of concept development in a food manufacturing environment and be willing to undertake frequent travel within the UK and occasional travel overseas. You will have excellent communication, organisation, negotiation and problem-solving skills and will be a motivated self-starter. Please see the full job description for all other expectations.

Key Responsibilities

Respond to all IT helpdesk tickets raised and reply in a professional, confident and timely manner as per IT KPI's. Provide 1st / 2nd line IT support to all end users covering hardware and software related problems. Escalate all other issues appropriately, where an enquiry cannot be resolved. Arrange for external technical support where problems cannot be resolved in house where applicable. Regular maintenance of Hardware (PC and Peripherals) for business continuity in a factory environment. Ensure all system updates are performed on all end user equipment. Ensure current ERP solution is operation from a manufacturing point of view. Provide new starter inductions when required. Maintain all IT related documentation. Multi-site cover requiring travel and overnight accommodation in UK and mainland Europe. Out of hours support provided on a rota basis to ensure 24/7 cover for Production.

Person Specification

Hold a relevant IT qualification. Previous experience working in an IT support role would be advantageous. Good communication, interpersonal and analytical skills. Good technical resolution and problem-solving skills. Full Driving Licence

Additional Information:

Working hours are 08.30-17.00, Monday to Friday with 1 hour for lunch. However, due to the nature of the role, flexibility around these hours is required.

Job Types: Full-time, Permanent

Pay: From 25,000.00 per year

Benefits:

Bereavement leave Casual dress Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay
Education:

GCSE or equivalent (preferred)
Experience:

Technical support: 1 year (preferred) Customer service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Willingness to travel:

25% (preferred)
Work Location: In person

Application deadline: 30/07/2025