Job Description

IT SUPPORT TECHNICIAN - HYBRID - SALFORD - 38K+ BONUS
I'm working with a business that's focused on optimising their IT operations and leveraging technology to drive efficiency across their organisation. They've built a strong operational foundation and are now looking to strengthen their technical support function.
The Role
They're looking for a IT Support Technician with a passion for automation to join their IT team. You'll be the technical expert providing first and second-line support while developing workflow automations that make everyone's life easier. This is a brilliant opportunity for someone who loves solving problems, enjoys helping users, and wants to make a tangible impact in a growing business.
What's on offer:

• Up to 38,000 DOE + bonus!
• Based in Salford - hybrid working with free onsite parking
• Modern office with excellent facilities including showers, lockers, and cycle storage
• Free drinks and breakfast provided daily
• 26 days annual leave plus bank holidays
• Automatic carryover of unused holiday days
• Performance-related annual bonus and pay rise
• Birthday day off
• Early salary payments in December and January

What you'll be doing:

• Acting as first point of contact for IT support requests via phone, email, and ticketing system
• Providing technical support for hardware, software, operating systems, and network issues
• Installing, configuring, and maintaining end-user devices including desktops, laptops, printers, and mobile devices
• Supporting and administering Microsoft 365, Active Directory, Exchange, and VPN solutions
• Diagnosing and resolving issues related to Windows
• Managing user accounts, permissions, and access controls in line with security policies
• Configuring, monitoring, and troubleshooting workflow automation processes using tools such as Celigo, Power Automate, Zapier, or equivalent
• Collaborating with business teams to identify opportunities for automation, reduce manual tasks, and support integrations between systems (e.g., ERP, ecommerce, CRM)
• Escalating incidents to 2nd/3rd line support teams or external vendors when necessary
• Maintaining accurate records of incidents, resolutions, and knowledge base documentation
• Assisting with IT projects, upgrades, and rollouts as required
• Ensuring adherence to IT policies, processes, and compliance requirements
• Participating in out-of-hours support rota where required

What you'll need:

• Proven experience in a technical IT Service Desk or Helpdesk role
• Strong knowledge of Microsoft technologies (Windows 10/11, Microsoft 365, Active Directory)
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN)
• Hands-on experience with hardware troubleshooting and support
• Strong analytical and problem-solving skills
• Excellent customer service and communication skills
• Ability to prioritise and manage tasks in a busy support environment
• Customer-focused and service-driven
• Proactive in identifying opportunities for automation and efficiency
• Logical thinker with excellent attention to detail
• Strong collaboration skills and ability to communicate across technical and non-technical teams
• Flexible and adaptable in a fast-paced environment

Nice to haves:

• Experience with ITSM/ticketing systems (ServiceNow, Jira Service Management, Freshservice, etc.)
• Experience working with workflow automation and integration platforms (Celigo, Power Automate, Zapier, etc.)
• Knowledge of cloud platforms (Azure, AWS, Google Cloud)
• Exposure to ERP, ecommerce, or CRM integrations
• Scripting knowledge (PowerShell, Python, or similar) to extend automation capabilities
• ITIL Foundation certification or understanding of ITIL processes

If you're an experienced IT Support Technician looking to make a real impact where automation and efficiency improvements are genuinely valued, reply back with your CV
Many thanks,
IT SUPPORT TECHNICIAN - HYBRID - SALFORD - 38K+ BONUS
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Skills Required