Job Description

Job title:

IT Support Technician (1st line)

Location:

Office based (Scunthorpe, with travel to Brigg)

REPORTING TO:

System Operations Technician

SALARY:

25000-28000

About us:

A LEADING GLOBAL LIFESTYLE BRAND

Wrendale aspires to be one of the best design-led lifestyle brands in the world, a household name recognised for its commitment to sustainability, creativity, and excellence. We strive to be the best animal artwork giftware brand on the market. We aim to set new standards in the gifting industry, ensuring our products bring joy to people's lives while making a positive impact on the planet.

INSPIRING A LOVE FOR NATURE

Inspired by wildlife and the natural world, we believe in using our platform to educate and inspire others to care for the environment. Through our thoughtfully designed products and brand storytelling, we encourage a deeper appreciation for nature and sustainable living.

SUSTAINABILITY & ETHICAL RESPONSIBILITY

As an industry leader in reducing environmental impact, we prioritise responsible sourcing, waste reduction, and eco-friendly packaging. Our B Corporation certification reflects our dedication to ethical business practices, transparency, and sustainability at every level of our supply chain.

A BRAND BUILT ON EXCELLENCE & COMMUNITY

The Wrendale experience is about more than just beautiful products - it's about quality, creativity, and exceptional customer service. We foster a supportive and fulfilling workplace where our passionate team brings our vision to life. Our customers are at the heart of everything we do, and we strive to make them feel part of the Wrendale family.

The Role:

As an IT Support Technician (1st Line), you will be the first point of contact for IT queries, providing efficient, friendly support to colleagues across the business. You will ensure smooth day-to-day operations by resolving common issues, maintaining accurate records, and escalating more complex cases to the System Operations Technician. This role is key in keeping our people productive and confident with their IT tools.

Key responsibilities:

USER SUPPORT

Act as the first point of contact for IT queries (helpdesk, calls, tickets).

Troubleshoot and resolve common IT issues, escalating where needed.

Support meeting setup to ensure all meetings begin smoothly with full access to required systems.

SYSTEMS & RECORDS

Maintain the IT asset register and manage user accounts.

Log and categorise issues to provide insight for process improvement.

Carry out database maintenance and data cleansing.

COLLABORATION & TRAINING

Assist colleagues with day-to-day efficiency by supporting use of tech-enabled workflows.

Contribute to knowledge sharing and process documentation.

Develop reporting and data skills to support business needs as experience grows.

About you:

Knowledge of Microsoft 365, Windows environments, and IT hardware.

Strong problem-solving and troubleshooting skills.

Ability to communicate clearly with colleagues at all levels.

Organised approach to logging and tracking tickets.

Eager to learn and develop IT skills.

Previous IT support experience desirable.

A full driving license to enable you to drive from our Scunthorpe site to our Brigg site

Benefits:

Optional 4-day working week 8am-5pm with no reduction in pay

Discount on Wrendale products

Regular paid social events

Employee assistance programme (Simply Health) available after probation

Opportunities for professional development

A supportive and collaborative work environment

How to apply:

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

If you are interested in the position and want to become part of the 'Wrendale family' then please apply via Indeed to Jessica Langley attaching your CV and a covering letter. Applications without a cover letter will not be considered.

As part of our commitment to ensuring our recruitment process is inclusive and accessible, we can provide information in accessible formats (for example, large print) and we accept applications in alternative formats (for example, electronically/dictation) if needed.

Application Deadline:

24/10/2025

Job Type: Full-time

Pay: 25,000.00-28,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Experience:

system administration: 1 year (preferred)
Work Location: In person