Job Description

Job reference
REQ0001426
Date posted
23/09/2025
Application closing date
07/10/2025
Location
Stockton Riverside College Stockton-on-Tees, TS17 6FB
Salary
23,844.58 to 25,256.08 E8 - E10
Package
Permanent
Contractual hours
37
Basis
Full time
Job category/type
Support

Job description

Who we are?

The Education Training Collective (Etc.) is a dynamic and forward-thinking group of colleges and training providers, including Stockton Riverside College, Redcar and Cleveland College, Bede Sixth Form College, NETA Training Group and Innersummit. Together, we deliver high-quality education and skills training across the Tees Valley.



We are proud to announce that we have recently been awarded an Outstanding rating by Ofsted, highlighting the exceptional support, teaching and opportunities we provide to help out students thrive. As we continue to build on this success, there has never been a more exciting time to join our team and make a real difference.



We're passionate about creating greater opportunities for all of our students and communities- equipping people with the skills to launch their careers, raise aspirations and power the economic growth of our region.

ONE Etc- fuelling ambition and driving success in a resurgent Teesside and beyond.

If you share our ambition and energy, we'd love to hear from you.



An exciting opportunity has arisen for an

IT Support Technician

to join our Digital Services team reporting to our Technical Support Lead. Come join our friendly hardworking team and be part of our new exciting journey where you can make a real impact. As an IT Support Technician working at the Education Training Collective, your primary responsibility will be to ensure the seamless operation of our technological infrastructure, supporting both staff and students in their use of IT resources.



You will play a crucial role in maintaining and troubleshooting hardware, software, and network issues, contributing to the overall efficiency and reliability of our educational technology ecosystem. Working with the Technical Support Lead to provide an outstanding end user experience to all stakeholders.



What will I be doing?


Providing level 1 and 2 technical support and report incidents and problems via the Groups Service Desk Work with the Technical Support Lead and Computer Systems Analyst in the development of the groups ICT environment ensuring the network and infrastructure meets the needs of the curriculum and support services Ensure that all customer inquiries and issues are resolved correctly and in a prompt and professional manner in line with the departments SLAs Provide feedback to wider staff and customers on resolved and in progress problems and incidents Install, configure and maintain classroom, desktop, and mobile IT equipment. Investigate, troubleshoot and resolve IT systems and service issues. Use your technical expertise, knowledge, and skills to maintain the IT environment across the college including advice and guidance to users. Apply college e-security and e-policies in an operational setting. Interface with service desk system to self-manage calls through to resolution to an agreed service level. Where directed you'll operate network, server, desktop and peripheral systems to manage systems and users. Attend team and other college meetings, mandatory training and relevant staff development sessions and participate in the Appraisal Review Process. Work to create/ develop any relevant support material for the team or for end users where required Equality and Diversity - actively support and implement the groups Equal Opportunities policies Safeguarding - work to promote and apply the groups Safeguarding policies

We can offer the successful candidate the opportunity to work and develop within a supportive and motivated team committed to continuous improvement.

Why Join Us?

We are proud that 91% of our staff tell us that Etc. is a Great Place to Work. At Etc. we reward and support our colleagues in many different ways, including remuneration, training and so much more - we've listed a few examples of what you can expect when you join our team:


Generous annual leave entitlement (34-43 days per annum, depending on role and length of service) Up to 5 days additional leave at Christmas Free on-site parking Pro-Hybrid working employer Local Government Pension Scheme (LGPS) with 15.2% Employer Contribution Enhanced Occupational Sick Pay Scheme Enhanced Maternity, Paternity and Adoption Scheme Career development opportunities for progression Comprehensive Health and Wellbeing programme Employee Assistance Programme (free counselling support for staff, available 24/7 365 days per year) Free gym memberships/discounted memberships (dependent on site) Staff Discounts Package- Save on your weekly shop with discounts and savings at a number of retailers including groceries, electronics, clothing, homeware and much more https://thanking-you.rewardgateway.co.uk/Authentication/Start Better Health at Work Scheme - Etc. has achieved the Continuing Excellence Better Health at Work award Wellbeing Days (in addition to annual leave) Discounted Hair and Beauty treatments available Bike2Work Scheme https://www.bike2workscheme.co.uk

Schedule

Typically Monday-Friday - 9am-5pm Flexible lunch breaks

If you believe you have the necessary skills, commitment and determination to succeed and would relish the opportunity to work with us, then we would LOVE to hear from you.



The closing date for receipt of completed applications is

midnight 7

th

October 2025.

Shortlisted candidates will be required to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. Successful applicants will be required to undertake an enhanced disclosure by the DBS.



If you are unsure whether you need to disclose criminal information, you should seek legal advice or you may wish to contact Nacro or Unlock for impartial advice. There is more information on filtering and protected offences on the Ministry of Justice website. Nacro - https://www.nacro.org.uk/criminal-record-support-service/ or email helpline@nacro.org.uk or phone 0300 123 1999 Unlock - http://hub.unlock.org.uk/contact/ phone 01634 247350 text 07824 113848.



We are committed to being an inclusive and welcoming place to work, promoting equality of opportunity and access for all, irrespective of age, background, race, gender, religion, ability, disability or sexuality. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We are a disability-confident committed employer.



Safeguarding is also priority for the group and we have key policies and systems which help to make the group a safe place for learners and staff. The purpose of these policies is to provide clear guidance regarding Safeguarding responsibilities throughout the group, including the Prevent Duty. To read more, please visit https://www.the-etc.ac.uk/policies/safeguarding/


note we do not accept CVs or late applications, no agencies please

All applications must be completed via our website

https://www.the-etc.ac.uk/join-our-team/