It Support Technician
Stornoway, SCT, GB, United Kingdom
Job Description
Company Description
Navantia UK is a UK incorporated company, subsidiary of Spanish Navantia, created to work with UK industrial partners in shipbuilding, defence and in offshore wind energy. With a history that goes back more than 300 hundred years, Navantia is a world reference in the design, building, integration and life cycle support of state-of-the-art war ships for the Spanish Navy and international customers and has extensive experience in ToT programmes.
Act as the first point of contact for IT support (via calls, emails).
Provide timely and accurate support for:
Desktop/laptop troubleshooting Printer and peripheral setup Basic network connectivity issues Microsoft Office and common business applications Perform password resets, user account unlocks, and access provisioning. Track and log support requests using the IT ticketing system Escalate unresolved issues to as per the escalation matrix. Assist in on-boarding/off-boarding processes (device setup, user provisioning). Support video conferencing and meeting room technology. Maintain documentation and user guides for common support issues.
Follow IT policies, procedures, and SLAs to ensure consistent service delivery.
Qualifications
Bachelor's degree or diploma in Information Technology, Computer Science, or a related field
And/or
Relevant years of experience in IT support or helpdesk environments.
Additional Information
Competitive base salary Company pension 31 days holiday
If you experience difficulties or are unable to apply for a role on-line please contact us at people.skills@harland-wolff.com and one of the team will be in contact to help you.
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Job Detail
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Job IdJD3864319
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationStornoway, SCT, GB, United Kingdom
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EducationNot mentioned