Job Description

To assist in the development, maintenance and support the relevant systems for which the applicable Locality Team is responsible in accordance with specifications / operational requirements of NHS Wales.



The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.



This post is secondment for 7 months due to secondment cover.



If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post

The post holder will be able to:

Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders as directed by line manager.



Assist team members to devise solutions for complex issues. Supported Services include (but not limited to):



Microsoft Windows 11 & 10 (Operating System)



Microsoft 365 (Click To Run, Office, Vision, Project)



GP Clinical Systems (Cegedim Vision, EMIS Web, TPP SystmOne)



GP Managed Print Service (Hewlett Packard)



Authentication Services (Active Directory, Azure)



Deployment Services (SCCM, InTune, WSUS)



Provide analysis and advice on the interpretation of data produced by those systems and products.



Participate in discussions on IT related matters, supporting decision making on conflicting requirements and priorities of customers using persuading and empathising skills. Our stakeholders include:



Cegedim



Community Health Councils (CHCs)



Dell UK



EMIS



GP Practices



Heath Education and Improvement Wales (HEIW)



Hewlett Packard



Hospices



National Imaging Academy Wales



NHS Wales Health Collaborative



NHS Wales Shared Services Partnership (NWSSP)



Prisons



Public Health Wales (PHW)



Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.



Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.



Join our game changing, life-saving team and start making a real difference to health and care services in Wales.



You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

The post holder will be able to:

Participate in formal training seminars on the use of the systems and products.



Provide recommendations on technical documentation that provides all necessary information to allow continuing maintenance and development of systems and services.



Assisting in the identification and interpretation of customer requirements, risks, and issues, giving a range of evaluated options and solutions.



Investigate, diagnose and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.

The post holder will be responsible for:

Regularly researching and evaluating of new Information and IT technologies to establish their benefit to the work undertaken by DHCW.



Assisting in testing of applications to ensure that the systems developed meet the stated business requirements.



Work autonomously within this role defining how the requirements and objectives are best achieved whilst being guided by the Senior Specialist (IT Support), IMTP, NHS Wales policies, IT regulations and best practice.



Determine appropriate priorities when conflicting resource availability may affect the locality team and agreed resolution within line management and/or other relevant stakeholders.