Job Description

JOB TITLE:

IT Systems Administrator UK & Europe

REPORTS TO:

Senior IT Systems Administrator UK & Europe

LOCATION:

Dartford, UK

Mission Produce is the global leader in the worldwide avocado business, with additional offerings in mangos. Since 1983, we have invested in people, state-of-the-art technology, and avocado-specific and ripening infrastructure to expertly serve our customers, growers, and partners in over 25 countries. We own and operate four packing facilities in multiple global locations including California, Mexico, Peru, and UK. Our global distribution network includes 12 forward distribution centers in North America, China, UK, and Europe, which promote company expansion into new territories and categories. Throughout our history, we have remained rooted in honesty, respect, and loyalty to provide a year-round supply of high-quality fruit from field to fork.

Job Summary

The IT Systems Administrator requires excellent customer service and organisational skills. The individual will promote a positive work environment by maintaining respectful interactions with all employees, vendors, and partners. They will provide quality telephone, Teams and in-person end user desktop support at the highest level, including analysis and resolution of hardware, software related issues, maintenance, upgrades, configuration, and installation of laptops, mobile devices, and desktop systems.

Essential Duties & Responsibilities

Assists with providing problem resolution, analysis, specifications and configurations, coordination, testing, and installation of computer/mobile device-based software, peripherals, local area networks (LAN) and other peripheral equipment. Assists in the maintenance of asset control and adherence to departmental/system policy directives and maintains the highest level of data security. Provides first level problem resolution for enterprise computer/mobile device hardware, handheld devices, operating system software, application programs, peripheral equipment, server, and LAN interfaces. Apply system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems throughout the company user community. Works with other Desktop Support staff, Network Admins, application developers, and IT personnel to resolve technical issues as required. Works with other IT team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the helpdesk service system. Assists with analyzing, defining specifications, configuring, coordinating, installing, repairing, and testing computer/mobile devices, and peripheral equipment. Support the development and integration of Power BI solutions. Assist and support Mission's ERP and its ancillary systems, D365FO, Truce Commerce EDI and BluJay TMS. Perform other duties as required. Maintain a leadership role for all aspects of Health & Safety. Ensure that the Safety Management System is effectively implemented. Ensure that all accidents, incidents and near misses reported to them are documented and investigated correctly. Promote a culture of safety.

Minimum Qualifications & Requirements

Minimum 3 years of hands-on experience dealing with desktop support duties. Exhibits the ability to engage and coordinate with cross-departmental teams to achieve shared objectives. Minimum of bachelor's degree or equivalent combination of IT related work experience, education, and training General working knowledge of networking protocols such as DNS and TCP/IP and networking concepts Excellent communication, time management, and problem-solving skills. Experience with ticketing systems and SLAs. Experience with desktops, laptops, peripherals, Microsoft Windows 11, Microsoft Office 365, Microsoft D365FO, Microsoft Warehouse Mobile Application and Hardware(tablets), Microsoft Azure Active Directory, Antivirus, VOIP phones, mobile devices, remote assistance, and VPN client software. Must be able to work on-call and occasionally outside normal business hours according to business needs. Experience with supporting Windows Operating Systems in an enterprise environment. Comp TIA A+, Network + or Microsoft MCP certification highly desired. Ability to work in a chilled warehouse environment. Demonstrated knowledge and understanding of project management skills.
Job Type: Full-time

Pay: 35,000.00 per year

Benefits:

Company pension On-site parking
Ability to commute/relocate:

Dartford DA2 6QB: reliably commute or plan to relocate before starting work (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person