Job Description

IT Systems Engineer

This is an exciting opportunity for an experienced IT Systems Engineer with a real can-do attitude to compliment our current team in providing excellent IT support across the Educational Trust.

You will provide first and second line support to assist in the administration of the IT provision across the Trust. You will report to a Lead IT Systems Engineer and form the backbone of the IT Support Team. You will be required to support all IT functions at various Trust sites to assist in the day to day running of our Trust and Academies .

Main role and responsibilities:

IT Network & Infrastructure Management

Assist with reactive, preventative, and scheduled IT maintenance across the Trust. Support the configuration, deployment, and installation of new hardware and software. Ensure the delivery of a high-quality, secure, and reliable IT service to staff and pupils. Monitor and maintain network security, including Smoothwall firewall protection and safeguarding controls. Assist in managing Google Workspace, SIMS (MIS), and other core Trust systems. Help maintain and test disaster recovery, data backup processes, and overall business continuity. Maintain appropriate IT consumable stock levels and liaise with suppliers where required. Work with external providers for hardware/software repairs and escalate issues under warranty or SLA agreements. IT Support & Service Delivery Provide 1st line support to staff and pupils across all Trust sites, responding to IT-related issues promptly. Deliver 2nd line support for escalated or more complex technical problems. Manage and resolve helpdesk tickets efficiently while proactively assisting with unassigned issues. Assist in training and supporting staff to make effective use of installed IT systems and Google Workspace tools. Provide technical assistance at school events, ensuring equipment is set up and functioning. Restore lost or deleted data when required and ensure appropriate security protocols are followed. IT Systems Administration Create, manage, and monitor user accounts for staff and pupils in line with Trust policies. Maintain an accurate and up-to-date IT asset register across all sites. Assist in updating and maintaining Trust and school websites where required. Manage ID badge creation and oversee appropriate access control permissions. Support annual system upgrades and maintenance tasks to ensure system stability and security. General Duties Assist in maintaining the Trust's internal telephone systems and VoIP setup. Collaborate with other departments and staff to deliver IT-related projects and improvements. Support multiple IT estates across the Trust, requiring occasional travel between sites (all within 15 minutes of each other). Attend relevant staff meetings, training sessions, and INSET activities as required. Uphold and actively promote the Trust's policies, values, and safeguarding responsibilities

Job Specifics:

Start Date:

ASAP

Location:

Rugby, Warwickshire (Requirement to travel and work between all our local schools within the trust)

Salary:

From 25,583.00 to 27,254.00 FTE

Contract:

Permanent, 37 hours per week, all year round

Safeguarding:

The Transforming Lives Educational Trust is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. Applicants must be willing to undergo child protection screening appropriate to the post including checks with past employers and the Disclosure and Barring Service. We are an equal opportunities employer. The Trust reserves the right to interview and appoint a suitable candidate before the deadline date.

Job Types: Full-time, Permanent

Pay: 25,583.00-27,254.00 per year

Experience:

IT support: 1 year (required)
Work Location: In person