Job Description

Mango Direct Marketing Limited has an excellent opportunity for an enthusiastic Systems Support to join our inhouse IT Department. The IT team support the various departments within the company with regards to infrastructure and first line support.

Technology Information

Technology ranges from Windows 10/11 and Windows Server 2012 and above. On premise Telephony systems. Office staff use Office 365 and bespoke applications as well as MS Access. Support for mySQL, MSSSQL as well as on premise and Azure AD management.

There would also be a requirement for support for our non-voice CX third party system

Responsibilities

Reporting to the Head of Systems:

General user support and 1st line troubleshooting for IT/Telco systems and applications Logging all issues, maintaining, and troubleshooting system environment as well as upgrades Installation and preparation of equipment as well as implementation of hardware and services Day to day systems administration and maintenance Infrastructure amends such as cabling, networking and patching Day to Day management of telephone system, including Users and Telephone number management. Adding new agents/users, Access pass creation Configuring and providing support on our email security platform, web content management platform, 365 tenancy and on-premises Asure AD Other duties as dictated by the needs of the business.

Profile

Educated to Foundation Degree Level Familiar with Network Administration of LAN environments Have strong knowledge of Microsoft operating systems for server and desktop environment Have good knowledge of MS Office applications including MS Outlook Have got a good awareness of information and data security Are flexible with regards to working hours and can quickly adapt to changing priorities Have initiative and ability to work independently Are enthusiastic, proactive and keen to learn with a hands-on mentality Ability to work solo or as part of the larger team.
'Ready to bring your tech expertise to a lively team where your skills truly make a difference? Join Mango Direct Marketing Limited today--where your passion for IT meets a fun-loving workplace that values growth, flexibility, and community!'

Job Types: Full-time, Permanent

Benefits:

Company events Employee discount Free parking Gym membership On-site parking Store discount
Work Location: In person