Job Description

Lincoln

Job Summary

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.

As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.



Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences--across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs--because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.



About us

Are you passionate about cloud technology and keen to play a hands-on role in supporting modern IT environments? At Apogee, we are looking for a proactive IT Systems Support Engineer to join our dynamic internal IT team. This is a critical role focused on delivering high-quality support across our hybrid infrastructure - spanning both on-premise systems and a growing cloud environment.

You will be at the forefront of ensuring seamless access to IT services for users across the UK and Europe, with a particular emphasis on Microsoft 365, Azure, Entra ID (Azure AD), and virtualisation platforms. From managing user accounts and troubleshooting connectivity issues to supporting cloud migrations and monitoring system performance, you will help drive the effectiveness, security, and scalability of our IT operations.

This role offers a fantastic opportunity to deepen your experience with cloud technologies in a fast-paced, collaborative environment where innovation and service excellence go hand in hand.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week.

Key Responsibilities

Install, update, and support end-user applications.

Provide technical support for both cloud and on-premise infrastructure, including servers, networks, and applications.

Configure new hardware and deploy computer accessories, ensuring operational readiness.

Troubleshoot network faults across LAN, WAN, and WLAN environments.

Manage user permissions using Active Directory and Microsoft Entra ID.

Support communication platforms such as Microsoft Teams.

Participate in system upgrades, migrations, and infrastructure projects.

Monitor system performance, identify potential issues, and take proactive measures.

Ensure compliance with IT policies, procedures, and security standards.

Resolve IT service tickets promptly and effectively in accordance with SLAs.

Provide on-call support as required.

Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointmen t.

Our application form is quick and easy - no need to repeat your entire CV, we promise!

About you

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Minimum of 3 years of hands-on cloud experience, specifically with Microsoft Azure in a live production environment



Experience supporting hybrid cloud environments (Azure integrated with on-premises infrastructure)



Administering and configuring Azure services (Virtual Machines, Networking, Storage, Monitoring, Entra ID)



Strong understanding of Microsoft 365 and Azure AD (Entra ID) administration



Exposure to cloud security practices, access control, conditional access, and MFA



Involvement in cloud migration, modernisation, or transformation projects

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Virtualisation technologies (e.g. VMware, Hyper-V)



Windows Server, DNS, DHCP, Active Directory



Networking (LAN/WAN/WLAN), firewalls, and VPNs



Infrastructure monitoring tools (e.g. PRTG, Azure Monitor)



ITSM/ticketing systems



Strong troubleshooting skills and ability to resolve complex technical issues

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Microsoft Certified:

Azure Administrator Associate (AZ-104) or higher

Cisco Certified:

CCNA or equivalent



ITIL Foundation

Benefits

Flexible working options

33 days holiday including bank holidays

Holiday purchase scheme

Enhanced family friendly benefits (maternity, adoption, paternity and IVF)

2 paid days off per year for voluntary work to support our local communities

Staff Reward Scheme

Pension scheme

Life assurance 4 x salary

Sponsorship for professional development and memberships

Employee Assistance Programme, including access to a virtual GP and financial wellbeing support

Mental health first aider support programme

Cycle2work scheme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Employee social events and recognition activities throughout the year

HP Employee discount programmes

Mobile phone discounts

We are a Disability Confident Committed Employer



Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded "Customer Experience Foundation Membership" showing our commitment to excellent customer service.

Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options