Job Description

Job Title:

IT Systems Support

Hours:

37 per week

Location

: Hereford (Hybrid)
S

alary:

Hoople Band 31,314 - 39,483 per annum

Contract:

Fixed term until 30th June 2027

Closing Date:

21st January 2026

The role

Hoople are looking for someone customer focussed to join our Information Technology application support team.

The successful candidate will be supporting the implementation of a new planning and regulatory services system for Herefordshire Council, supporting the Council's legacy system during this transition and supporting Hoople's ICT Service management system.

As part of the team, you will be working alongside customers to understand their requirements to deliver statutory duties and manage public services, support them in the use of corporate business and related software systems, analyse business processes, contribute to better decision making, continual improvement and ensure fitness for purpose of supported systems.

The team manage the configuration of supported systems and their planned developments in line with ICT policies and procedures.

Time is spent working on business-as-usual break/fixes, product enhancements and upgrades in line with team planning, liaising with software suppliers, providing support, advice and consultancy to customers and supporting new projects and initiatives.

The team manage essential technical documentation and provide training to system users.

Understanding of data quality issues is also important. The role involves analysis of data and producing reports.

Knowledge of the customer business areas is an advantage, but not essential.

What we offer:

Hoople offer 26 days annual leave plus Bank Holidays rising to 31 days after 5 years' service, and an Aviva salary sacrifice pension scheme. We also provide a flexible benefits scheme which provides a range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme and healthcare plans.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

Those who indicate that they have a disability. This is part of our commitment to the "Disability Confident" scheme; Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant. Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
Please refer to the and Person Specification for more details of this role which can be found on our website

Job Types: Full-time, Fixed term contract

Pay: 31,314.00-39,483.00 per year

Benefits:

Company events Company pension Cycle to work scheme Health & wellbeing programme On-site parking Work from home
Ability to commute/relocate:

Hereford HR1 1LN: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Hereford HR1 1LN