Job Description

If you're passionate about hospitality and love supporting people, this could be the role for you! We're looking for a proactive and hands-on IT Systems & Support Officer to oversee IT operations across our London hotels
About Us
Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under esteemed global brands such as Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.
Why Join Crimson Hotels- We believe great people deserve great perks:

• Discounted stays in Hilton hotels around the world
• Free meal on duty + unlimited hot drinks
• Paid day off for your Birthday -because your day matters
• Team member discounts
• Health Benefit schemes
• EAP and wellbeing
• Learning and development opportunities for career progression
• Recognition and reward schemes

Our Values
Our values guide everything we do. We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity to create a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.
As part of the Crimson Hotels Group, you will join the IT team supporting our four London hotels: 100 Queen's Gate, DoubleTree Victoria, DoubleTree West End and Trafalgar St James
What your day will look like?
As IT Systems & Support Officer, you will be working closely with the Head of IT to ensure that our systems fully support our employees in creating memorable experiences for our guests, playing a key role in supporting the day-to-day IT operations. You'll provide first-line technical support across hotel systems including PMS, POS, Wi-Fi, and digital services; troubleshooting issues with in-room entertainment, mobile key access, and smart room controls, while supporting our operations teams.
Your responsibilities include maintaining software and hardware, monitoring network performance, ensuring GDPR and PCI-DSS compliance, and collaborating with vendors on upgrades and maintenance. Experience in hospitality or customer-facing IT environments is essential, along with knowledge of VoIP, PBX, and IPTV systems. You'll also contribute to IT projects and create user-friendly training materials for hotel staff.
We embrace inclusivity which means creating an environment where we celebrate our differences and everybody's contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.

Skills Required