Job Description

The team you'll be working with:
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
This role is a great opportunity for an IT Technical Support Engineer to join an established and expanding team within a technologically diverse environment. Based primarily in Glasgow, Scotland, you will contribute to the operational support of one of NTT Data's key client's infrastructure through installation, configuration, problem identification, troubleshooting and issue resolution.
The role encompasses multiple technology domains with a primary focus on networking, security and web services in a hybrid cloud environment
What you'll be doing:
Key Responsibilities
Technology Administration and Operations

• Timely and accurate service delivery in response to queries, incidents, events, issues, and requests for change.
• Infrastructure monitoring and proactive issue identification and resolution.
• Resolution and recovery of incidents in line with the relevant processes and service level agreements.
• Configuration activities in compliance with technical specifications and security/compliance policies.
• On-call provision through rota service to maintain 24x7 business operations

Software Management

• Reactive and proactive maintenance of environments, updating patches and versions.
• Audit support and capacity planning.
• Security vulnerability analysis and associated risk mitigation.

Project Support

• General support of project activities and execution of project tasks associated with infrastructure changes, modernisation and expansion.
• Contribute to technical documentation encompassing design, build standards and methods/procedures.
• Environment automation to optimise deployment and configuration activities.

What experience you'll bring:
Skills and Experience
Proven track record and hands on experience in supporting infrastructures across a range of technologies, including many of the following:

• Cisco (LAN/WAN/WLAN/Telephony)
• Fortinet (WAN / SDWAN)
• Checkpoint & Palo Alto firewalls
• Bluecoat and Zscaler proxy services
• Infoblox (DHCP & DNS)
• Citrix NetScaler
• Apache Web Servers

Good understanding of IP services and routing protocols, inclusive of: OSPF, BGP, EIGRP,
Experience of:

• Supporting Apache Web Servers for Intranet and Internet-facing services.
• Centralised management platforms such as: Catalyst Center, FortiManager, Panorama.
• Scripting with PowerShell, Terraform, Ansible or similar/equivalent.
• ITSM platform(s) for support ticket handling.

Competencies and Attributes

• Ability to communicate well and to capture all pertinent details when required.
• Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner.
• Excellent interpersonal, written and verbal communication skills.
• Passion for achieving or exceeding expectations.
• Ability to work well in a pressurized environment
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
• Motivated to stay up to date with latest relevant IT technology, trends and best practices.
• Appetite and ability to learn quickly.
• Qualifications and Certifications
• Relevant IT technical accreditations, such as: Cisco CCNA (or above), Fortinet FCA (or above), Check Point CCSA (or above)
• Currently hold, or willing to complete BS7858 clearance check
• Valid UK Driving Licence, as ability to travel is essential

Additional Information
Location: The role is based in Glasgow, Scotland, but hybrid working is expected. There will be a requirement to work on-site in various locations and travel is therefore expected.
The role is inclusive of a company vehicle or vehicle allowance.
Who we are:
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here:
what we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here:
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

Skills Required