Job Description

Job Title:

IT Technical Support Officer

Location:

Mercedes Benz of Bridgend

Contract Type:

Permanent

Hours of Work:

Full-time, 40 hours a week (Monday to Friday, 8.00am - 5.00pm)

Position Pays:

Competitive


As an IT Technical Support Officer you will be the first point of contact for all things tech. Whether it's through site visits, emails, or phone calls, you'll engage with our internal staff to diagnose issues and deliver fast, effective solutions. You'll also oversee the maintenance and replacement of IT equipment, ensuring our systems run smoothly and efficiently.

This role is ideal for someone with a genuine passion for IT who's ready to take the first step in their career. If you're enthusiastic about learning, open to mentorship, and eager to develop your skills through hands-on experience, we'd love to hear from you.

Key Responsibilities:

Provide hands-on technical support across the sites Respond to IT queries via phone, email and in-person visits Troubleshoot and resolve hardware/software issues promptly Manage equipment upgrades and replacements Prioritise and manage multiple open cases effectively

What we are looking for:

Timeliness is critical here. Everyone expects to get an instant solution - we aim to manage that expectation. You will need to display the following qualities:


A diligent problem-solver who sees tasks through to completion Excellent organisational skills and the ability to manage your own schedule Prioritise and manage several open cases at one time Plan and manage your day - responding to call-outs within agreed timeframes Have a Full driving licence (essential)
There's no getting away from the fact that the role will require a good understanding of digital technologies, so make sure you have an interest in the basics of computers and how they work, including knowledge of Microsoft applications. If you have a rudimentary understanding of Networks then even better.


Above all, don't worry if you aren't an expert in any of this - all training will be provided as necessary. You just need to be open to a new challenge, committed to fantastic customer service and, most importantly, willing to learn.


you will need to hold a full UK Driving Licence to be considered for this role.

What's in it for you?

30 days annual leave including bank holidays (pro rata) which increases with length of service Birthday day off Contributory Pension Scheme Staff discounted parts and servicing plus a free MOT every year Recognition of length of service at 5,10,20,30 & 40 years anniversary Life Assurance (death in service benefit) Staff Car Scheme Colleague Referral Scheme / Customer Referral Schemes Cycle to Work Scheme Employee Assistance programme with access to a 24/7 helpline Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health. Development opportunities within the Sinclair GroupIf you would like to apply for this role and become a part of the IT Team team for the Group, please send us your CV with a covering letter and

include your salary expectation.

If you would like to apply for this role then please send your CV attaching your covering letter to the first page.


Work Location: In person